Charity Obinna Nleruchi

Dedicated and experienced customer support associate with over 9 years of experience in administrative roles and 2 years in supervisory positions. Proven track record of providing exceptional customer service, resolving issues, and ensuring high levels of customer satisfaction. Skilled in communication, problem-solving, multitasking, and leadership.

With expertise in customer support, sales support, and organizational skills, I have delivered comprehensive customer care, managed customer inquiries, and reconciled claims checks. I have also supervised teams, trained and mentored new hires, and fostered strong client relationships.

Proficient in CRM tools, project management tools, and workflow tools, I have efficiently managed multiple administrative tasks, maintained accurate records, and ensured timely processing of claims. My experience in counseling and relationship building has allowed me to empathetically support customers, address concerns, and build loyalty and trust.

As a supervisor, I have guided teams to enhance customer service skills, resolved conflicts, and ensured adherence to customer service protocols. I have also monitored team performance, provided feedback, and contributed to organizational growth.

With a strong background in administration, customer service, and leadership, I am confident in my ability to contribute to a customer-focused role. I possess excellent communication and interpersonal skills, problem-solving and conflict resolution abilities, and proficiency in technical tools.

I am a results-driven professional seeking to leverage my skills and experience to drive customer success and business growth. With a proven track record of delivering exceptional customer service and support, I am an asset to any organization.