Charity Mugure Njeri

CHARITY NJERI VIRTUAL ASSISTANT-- Charity Njeri PROFESSIONAL SUMMARY Highly efficient and proactive Virtual Assistant with over two years experience providing exceptional administrative support and optimizing daily operations. I am Skilled in calendar and email management, CRM systems, market research, and social media coordination. Proficient in tools such as Google Workspace, Microsoft Office Suite, and various automation platforms to enhance workflow and efficiency. Recognized for being dependable, detail oriented, and solutions driven consistently providing high-quality support that helps businesses stay organized, productive, and focused on growth. EDUCATION Mount kenya university Diploma community oral health Christian international trainining college Certificate in computer training Certification Virtual assistant -Alison Administrative assistant-Alison Lead generation and cold calling -Alison Social media management -Alison SKILLS virtual administrative support Data entry and research Project and task management Email and calendar management CRM and Customer support Google workspace and microsoft Time management abilities Basic online tools such as Trello, asana Lead generation Social media management LANGUAGES Fluent in English PROFFESSIONAL EXPERIENCE Virtual assistant( Remote) Timiza consulting agency I FEB2024- June 2025 Maintained client schedules set up appointments and sent reminders,leading to 30% improvenent in daily task efficiency and reduced missed appointments Assisted in basic marketing tasks such as social media marketing posting and management ,helping boosts engagement by 25% in key platforms Managed emails by prioritizing urgent matters ,organising inboxes using folders and filters ,resulting in a 40% faster rsponse rate and more streamlined workflow. Handled calendar management operations and contributing to a 20% reduction in scheduling conflicts. Communicated with clients via email ,phone and other preffered tools and improved client satsfaction by 35%. Performed data entry and organised digital files increasing data accuracy and accessibility by 45 % reducing retrival time. Executive assistant(Remote) Freelance I JAN 2022- FEB2023 Managed executive calendars including schedule management and meeting coordination and timely reminders achieving 30% meeting efficiency Coordinated travel arrangement ensuring 100% travel readiness and eliminating travel inconviniences. Streamlined email management ,prioritizing urgent communication and maintained organised inbox systems leading to 40%reduction in response time . Handled inbound and outbound calls resolving client enqueries resulting to 98% client satisfaction Provided administrative support streaming documentation and reducing retrival time .