Charity Mugure Njeri

About me

 Hello , My name is Charity ,and i am a professional virtual assistant who has a passion in organization, and offer administrative support to individuals, entrepreneurs and businesses .I have experience in various tasks such as calendar management ,email management ,customer support services, data entry and research , My mission is simple :to provide high quality virtual assistance tailored to your needs ,enabling you to achieve a greater productivity and success

Experience

I have a wide range experience in various administrative tasks such as schedule management. Handling communication through multiple channels ,preparing reports ,conducting market research.

My experience extends to providing customer support through email, resolving queries and ensuring clients satisfaction.

SKILLS

• Time management ; My main goal is to free up your time by handling time consuming tasks, with effective calendar management and scheduling using different tools which ensures tasks and deadlines are met.
• Data entry and management ;I am able to handle large datasets while organizing them to accessible formats while maintaining a high level of accuracy.
• Communication ;I always ensure clear, timely and effective communication ensuring professionalism be it in emails, reports ,social media interactions or any other communication channels .
• Problem solving ;My ability to provide creative solutions and adapt to new challenges are exceptional i believe that there is no problem that has no solution if approached well.
• Content creation; Creating marketing materials ,generating engaging social media content, writing blog posts are some of the skill set i carry.
• Research and analysis; Am able to gather and analyze information with high level of accuracy be it in competitor analysis, market research among others.
• Customer support; Over the years ,i have handled customer service inquiries through various means such as chat, calls ,emails providing solutions and creating a positive experience and reviews from our clients.

TOOLS

I am proficient with a variety of productivity tools such as:

• Communication: Slack, Zoom, Microsoft Teams, Google Workspace, calendly. Google Meet
• Social Media Management: Hootsuite, Later, HubSpot, metricool, Loom, Meta, Many Chat
• Design : Canva , Adobe photoshop.
• Time Management: Toggl
• Document and File Sharing: Google Drive, Dropbox
• Project Management: Asana, Notion, Click Up, Trello, Monday.com
• CRM Systems: , HubSpot, Zendesk ,zoho