Charity Karkar

Summary Profile Mobile: - Email: - Gender: Female Date of birth: 28/03/1995 Nationality: Kenyan Marital status: Single. Languages: English and Swahili A motivated, adaptable and responsible environmental science graduate and a customer care specialist seeking to be highly skillful and proficient in the field of natural resources and community development as a way of solving existing and emerging problems in the society with the help of skills developed through past experiences. Contact Cell 1: - Email:- Referees Anne Mootian chief officer – ministry of Environment Narok County P.O. BOX xxxx, xxxxx Cell contact: - Email: xxxxxxx Dr Kamundia Waweru chairperson – department of animal health Maasai Mara university P.O. BOX xxxx, xxxxx Cell contact: - Email: xxxxxxx WORK EXPERIENCE 1. NAROK COUNTY GOVERNMENT MINISTRY OF ENVIRONMENT, 2017 May – 2017 August worked as an INTERN. During this period I assisted in the following areas: 1. Monitoring and enforcing health and hygiene legislation. 2. Environmental assessment. 3. Data collection, data entry and data presentation. 4. Tree planting and clean- ups. 2. IEBC, August 2017 worked as A CLERK. During this period I assisted the presiding officer to guide voters in casting their votes. 3. THE AFRICAN MEDICAL AND RESEARCH FOUNDTION (AMREF), 2018 July - 2018 August joined the organization as a research assistant for sanitation and hygiene improvement programme. During the period I assisted in the following areas: 1. Qualitative and quantitative data collection with the help of the open data kit tool. 2. Community hygiene and sanitation interviews. 4. TULAA TECHNOLOGIES. 2019 February – 2020 April joined as a Call Centre Advisor. I assisted in the following areas during this period. 1. Carrying out farmer credit surveys and providing expert advice on good agronomic practices on phone. 2. Building customers interest in the services and products offered by Tulaa through constant follow ups and interactive surveys. 3. Answering and creating inbound and outbound calls tickets. 4. Communicating relevant market information as well as customer needs and demand to drive product development. 5. Writing weekly, monthly and quarterly reports for the farmer helpline. 6. Loan follow ups and collections. 7. Identifying issues, escalating and following up. EDUCATION MAASAI MARA UNIVERSITY, Narok, Kenya – graduated in November 2016 with a Bachelor in Environmental science (biology and health) [Grade: Second Class Honors]. KENYA INSTITUTE OF MANAGEMENT, Narok, Kenya – Certificate in computer applications in 2014 6th February – 13th March OUR LADY OF VICTORYGIRLS HIGH SCHOOL, Nandi, Kenya – completed in November 2013 with a Kenya Certificate of Secondary Education Examinations [Grade; B-] OLE NTUTU ARID ZONE PRIMARY SCHOOL, Narok, Kenya – completed in November 2009 with a Kenya Certificate of Primary School Education. [Grade: 358 Marks] Skills & competencies Excellent customer service skills. Leadership and interpersonal communication skills. Excellent problem-solving skills. Good communication, fluent in both English and Swahili; Oral and Written. Works well with minimal supervision. Computer literate – Word, Excel, PowerPoint, Access.