Charity Joseph Akpan

Charity Joseph Akpan LinkedIn | Professional Summary I am an organized and detail-oriented E-commerce Virtual Assistant with hands-on experience managing client journeys, CRM systems, and E-commerce operations. I am skilled in product listing management, CRM updates, and customer communication management with structured systems that improve efficiency and customer experience especially for businesses like yours. Core Skills CRM Management E-commerce Product Listing and Management Customer Communication and Email Automation Order Tracking and Administrative Support Social Media Support. Document Management and Project Organization Proactive and Attention to Detail Professional Experience Sales and Marketing Assistant (Volunteer) Dustid (E-commerce Brand) / November 2025 – February 2026 Uploaded and managed product listings on the online store, ensuring accuracy in product details and organization. I updated CRM systems to track customer interactions, orders, and engagement. I assisted in maintaining structured product information including descriptions and key details. I also supported marketing and sales processes through organized data and workflow updates. CRM Assistant Internship Tobby Tech Solutions/ August 2025–November 2025 I maintained client records, logged communications, and tracked project progress in HubSpot CRM. I drafted and scheduled automated emails and follow-ups for client retention and engagement. I assisted with document management, proposal creation, and client onboarding workflows. Personal Assistant Individual Employer / August 2024 - August 2025 I managed my employers' schedule appointments with discretion. I also organized documents, records, and tasks with attention to accuracy and confidentiality. I coordinated administrative activities to ensure smooth daily operations and reduced workload for employer. Projects I Improved client engagement and follow-ups through workflow automation and structured customer communication strategies by 15% I set up automated follow-ups and lead tracking using HubSpot workflows. I have also built a multi-step workflow automating customer onboarding using conditional logic and dynamic updates using Zapier Education Virtual Assistant - 2025, Digital Witch