Charity Joseph Akpan

CHARITY JOSEPH AKPAN Rivers State, Nigeria - TECHNICAL SKILLS  Workflow automation and process PROFESSIONAL SUMMARY optimization  CRM systems management and data Enthusiastic and detail-oriented CRM & Customer Support Specialist with experience in setting up and integrating customer management systems. I help businesses streamline their operations, automate key processes, and enhance customer satisfaction through efficient and well-structured workflows. organization  Team productivity and collaboration support WORK EXPERIENCE SOFT SKILLS Customer Support Specialist Remote/September 2025     Customer support and relationship management  Written and verbal communication Streamlined customer data and follow-ups by setting up automated workflows. Made customer support faster and more consistent by organizing ticket systems and creating quick-response templates. Automated repetitive tasks like follow-ups and updates, helping the team work efficiently and improving customer satisfaction. Provide customer support WAEC, 2016, BFB Group of Schools, and client follow-ups, ensuring timely Organize documents, records, and tasks with attention to accuracy and Coordinate administrative activities to ensure smooth daily operations and reduced workload for executives. PROJECTS    Problem-solving and task prioritization Ibom State University, Ikot Akpaden confidentiality.  execution Manage executive schedules, appointments, and correspondence with communication and positive relationships.   Attention to detail and accuracy in task Bachelor of Engineering, 2023 Akwa efficiency and discretion.  administrative coordination EDUCATION Personal Assistant Individual Employer / August 2024-August 2025   Organizational support and Set up automated follow-ups and lead tracking using HubSpot workflows. Set up a full Freshdesk support system with multiple departments, connected inboxes, and published Knowledge Base articles, then integrated the widget into a Port Harcourt, Rivers State .  Blogspot website for real-time customer support. Built a multi-step workflow automating customer onboarding using conditional logic and dynamic updates