Charity Joseph Akpan

As an E-commerce Virtual Assistant, I help businesses save time and work smarter by setting up smooth workflows, automating tasks, and improving customer support. I have hands-on experience with CRM and support tools such as Hubspot, Freshdesk etc including managing customer conversations, creating support tickets, setting up automated replies, and organizing knowledge bases for faster resolutions. With a mix of technical skills and a customer-first mindset, I ensure systems run smoothly and efficiently.