Charity Ferguson

Charity Ferguson Abuja, Nigeria Email:-Phone: - Sales Representative | Customer Support | Appointment Setter SUMMARY Experienced B2B Sales Representative with over 3 years of expertise in cold calling, lead conversion, and client management in remote settings. Known for consistently exceeding sales targets, building strong client relationships, and driving business growth. Passionate about leveraging technology to deliver tailored solutions and improve customer experiences. Seeking to bring my skills in outbound sales, cross-team collaboration, and CRM management to a dynamic team. PROFESSIONAL EXPERIENCE B2B Sales Representative | Hunter Performance June 2022 – November 2023 - Conducted over 600 cold calls weekly, achieving a consistent lead conversion rate exceeding 30%. - Used CRM software to track sales cycles, ensuring accurate record-keeping and follow-up for high conversion. - Exceeded quarterly and annual sales targets by 15%, ranking among top-performing sales representatives. - Secured up to 7 new business clients weekly by aligning sales strategies with client needs. - Partnered with marketing teams to refine outreach, boosting overall team conversion rates by 20%. - Maintained a 90% client retention rate through proactive follow-up and problem-solving. Real Estate Administrative Assistant / Appointment Setter | FL Realty January 2025 December 2023 – - Processed and managed client listing agreements with accuracy and compliance. - Maintained and updated MLS listings using Bright MLS and RPR. - Handled inbound calls, addressing client inquiries and providing excellent customer service. - Conducted data extraction from MLS to gather property details for outreach. - Managed leads within Sierra CRM to ensure efficient follow-ups. - Scheduled appointments via Calendly and Google Workspace. - Generated seller and property reports to support sales and marketing efforts. Sales Support Representative (Part-time) | Rent to Own July 2021 – April 2022 - Conducted inbound and outbound calls to engage prospective customers. - Guided clients through the registration process on property listings site. - Effectively communicated property features to drive conversions. - Maintained accurate CRM records for customer interactions and conversions. KEY ACHIEVEMENTS - Consistently exceeded sales targets by 15% at Hunter Performance and Rent to Own. - Achieved a 30% lead conversion rate through cold calling. - Partnered with marketing teams to optimize outreach strategies, improving team conversion by 20%. - Maintained 90% client retention through attentive follow-up and problem solving. TECHNICAL SKILLS - Sales & Business Development: Cold Calling, Appointment Setting, Lead Qualification, Client Retention - CRM Tools: Salesforce, HubSpot, Chase Dialer, Samwiz, Convoso, Sierra CRM - Customer Engagement Tools: Zendesk, VoIP, Calendly, VCI Dialer, Discord - Productivity Tools: Microsoft Office Suite, Google Workspace, LastPass - Other Skills: Task Prioritization, Data-Driven Decision Making, Customer Issue Resolution INTERESTS - Reading (Business Strategy & Self-Growth Books) - Public Speaking & Networking - Fitness and Entertainment