Charity Ferguson

I am a highly motivated and results-driven Sales Representative and Customer Support Specialist with over three years of experience in B2B sales, appointment setting, and administrative support. Throughout my career, I have demonstrated strong expertise in cold calling, lead generation, and client retention, consistently exceeding sales targets and contributing to business growth. My professional journey has allowed me to develop excellent communication, organizational, and problem-solving skills, which I leverage to deliver exceptional customer experiences and maintain long-term client relationships.

In my role as a Sales Representative at Hunter Performance, I conducted over 600 cold calls weekly and achieved a consistent lead conversion rate of over 30%. By aligning sales strategies with client needs, I secured an average of seven new business clients weekly and maintained a 90% client retention rate. I also collaborated with sales and marketing teams to refine outreach strategies, which boosted team conversion rates by 20%. My ability to exceed quarterly and annual sales targets by 15% placed me among the top-performing sales representatives in the team.

As a Real Estate Administrative Assistant and Appointment Setter at FL Realty, I successfully managed listing agreements, MLS updates, and appointment scheduling using tools such as Calendly and Google Workspace. I also generated property reports, handled client inquiries, and maintained accurate lead tracking within Sierra CRM. My proactive approach to problem-solving and my ability to manage multiple tasks efficiently helped streamline operations and enhance overall client satisfaction.

Previously, I served as a Sales Support Representative at Rent to Own, where I engaged with prospective customers through inbound and outbound calls, guided them through registration processes, and maintained accurate customer records in the CRM system. This role sharpened my customer service skills and strengthened my ability to convert inquiries into successful transactions.

I hold a Bachelor of Technology degree in Information Technology. My technical proficiency includes Salesforce, HubSpot, Zendesk, Microsoft Office Suite, Google Workspace, and VoIP systems. I am also highly skilled in time management, active listening, and cross-team collaboration.

Passionate about continuous growth, I enjoy reading business strategy and self-development books, networking, and public speaking. I thrive in fast-paced environments where I can contribute my expertise to achieving business goals while providing exceptional value to clients.