Charity Chinyere Utobo
Lagos, Nigeria - --https://www.linkedin.com/in/charityutobo
Dedicated and detail-oriented Customer Support Specialist and Administrative Assistant
with 4+ years of experience delivering exceptional customer service, streamlining
administrative operations, and supporting cross-functional teams. Proven ability to
handle high volumes of client inquiries, manage confidential records, and improve
internal workflows. Adept in CRM platforms like; HubSpot, Zendesk, Freshdesk,
Google Workspace /Microsoft Office tools like; Google Sheets, Google Slide, MS
Word, and communication technologies like; Zoom, Slack, Teams, Asana. Committed
to enhancing customer satisfaction and contributing to organizational efficiency.
WORK EXPERIENCE
Prichary Properties & Autos
August 2023 - January 2025
Customer Support Specialist
- Responded to 60+ customer inquiries daily via phone, email, and chat, maintaining a
95% satisfaction rating.
- Assisted in troubleshooting software issues and escalated technical concerns to Tier 2
support.
- Maintained accurate and up-to-date customer records using HubSpot CRM.
- Collaborated with the product and engineering teams to relay customer feedback and
improved service.
- Reduced average response time by 30% through improved ticket triage system.
Neimeth International Pharmaceuticals Plc
May 2021 - June 2023
Sales Executive
- Studied and gave detailed information about the company’s drugs, including
indications, dosages, benefits, and side effects.
- Gathered information on competitors, customer preferences, and prescribers' habits to
support the sales strategy.
- Attended regular team briefings and product training sessions to stay updated on new
products and strategies.
- Ensured I visited hospitals, clinics, and pharmacies to build relationships with HCPs
and introduced and followed up on products.
NEX4
January 2025 - April 2025
Administrative Assistant
- Provided comprehensive administrative support to a team of 20+ staff, ensuring
smooth daily operations and efficient workflow.
- Managed scheduling and calendar coordination for executives, including meetings,
travel arrangements, and appointments.
- Drafted and proofread memos, emails, and official correspondence, maintaining a high
level of accuracy and professionalism.
- Streamlined office filing systems by digitizing records, reducing physical storage needs
by 60% and improving retrieval time.
Freelance
December 2023 - July 2025
Administrative Assistant
- Managed client's inboxes, responded to inquiries and scheduled appointments.
- Drafted and edited documents, reports, proposals, presentations and spreadsheets.
- Updated and organized data in spreadsheets ensuring accuracy and confidentiality.
- Helped with invoicing, expense tracking and maintained financial records with Excel.
SKILLS
- CRM : HubSpot, Zendesk, Freshdesk.
- Email & Chat Support
- Verbal & Written Communication
- Multitasking & Time Management
- Conflict Resolution & De-escalation
- Google Workspace/Microsoft Office: Google Sheets, Google Slide, MS Word, Google
Form
EDUCATION
HND in Pharmaceutical Technology - Federal Polytechnic Nekede, Imo State,
Nigeria (October 2014 - November 2019)
Virtual Assistant - African Leadership Xcelarator (ALX) (March 2021 - May
2021)
