Charity Chinyere Utobo

My name is Charity Chinyere Utobo, a Customer Support Specialist, and an Administrative Assistant.

My background in Customer Support and 4+ years of experience has intensified my skill in using industry - standard CRM tools such as: HubSpot, Zendesk and Freshdesk to manage inquiries, resolve issues, and maintain detailed customer records. I have handled inquiries with empathy, resolved issues efficiently, and created positive experiences that built trust and loyalty over the years. I bring a customer- first mindset, I’m passionate about clear communication and problem-solving, even in fast-paced or high-pressure environments.

As an administrative Virtual Assistant with a proven track record of providing high-level support to clients across various industries. From managing email correspondences, schedules and communications to organizing data and streamlining operations, I thrive on creating efficient systems and helping businesses run smoothly.

I excel at organization, verbal and written communication, and confidentiality such that I have been nick - named “The secret box”. I pay attention to the tiniest details, anticipate client’s needs and ready to swing into action at any given time. My proactive problem solving, attention to details, and critical thinking skills set me apart.

Weather handling administrative tasks or providing exceptional customer service, I am committed to suporting organizational success and creating a positive workspace environment.

I bring strong interpersonal skills and a proactive mindset to every role.

Let’s connect if you're looking for a dedicated professional who can wear multiple hats with precision and care!