WORK EXPERIENCE:
VIRTUAL ASSISTANT - FULL TIME
Giggster
June 2021 - January 2022
Charisma
Gonzales
• Cold Calling
• Updating Hubspot for any leads and call information
• Administrative Task
VIRTUAL ASSISTANT - PART TIME
JDCM Management
May 2019 - December 2021
• Appointment Setting
• Manage listings
• Administrative Task
CUSTOMER SUPPORT AMAZON: PART-TIME
ZB Ventures
Dec. 2019 - November 2021
• Manages and monitor current email campaigns
• Process Refunds
• Generate report for Amazon Critical Review
HR ASSOCIATE (EMPLOYEE ENGAGEMENT HEAD
AND BENEFITS POC)
Convergys Philippines
Dec. 2011 - Feb. 2018
Employee Engagement Head Roles and Responsibilities
Collaborated with senior leaders to develop strategies between
engagement and their strategic goals
Worked with vendors, employee engagement partners to plan,
design and evaluate effective and efficient event and post event
surveys
Created an effective communications plan and provide content for
various communication avenues
Created a comprehensive and sustainable employee engagement
strategy
Identify and address issues and solutions related to employee
engagement
GET IN TOUCH:
Mobile:-
email add:-Skype: live:cha_gonzales_1
Company Benefits Associate Roles and Responsibilities
Provided new employees with an explanation of benefits and
instruct them on enrollment and fulfillment procedures
Resolved employee issues with SSS, Pag – Ibig and other benefits
administrators
Processed all employees SSS and Pag – ibig benefits
Assisted walk in employees with all their inquiries regarding SSS,
Pag –big, Philhealth, HMO concerns and in house company benefits.
Fortnightly processed Benefits Payroll Report
Human Resource Associate Roles and Responsibilities
Take charge on some admin hearing ( attendance case only)
Processed payroll Masterfile bi - weekly to ensure accurate payroll
details of each employee
Processed clearance reporting on a weekly basis
CUSTOMER SERVICE HELPDESK / AUDITOR
ACCENTURE PHILIPPINES
Nov.2009 to June 10, 2011
Responded to all employee time & expense related questions via
Siebel & MyRequests;
Make sure that resolutions are provided within the agreed SLA &
minimize, if not totally eliminate escalation
Generated monthly Siebel & MyRequests reports for metrics
purposes;
Regularly check MLPR/T&E project records;
Performed semi-annual PAR review for T&E applications & email
groups;
Regularly check other ISMS items for any updates;
Monitored & initiated Roll-in and Roll-off of T&E members.
Performed internal audits.
CUSTOMER SERVICE REPRESENTATIVE
GE MONEY SERVICING PHILIPPINES
May 2008 – Nov.2009
Answered inquiries and provide information to customers
Investigated disputes
- Accessed and processed information
PHARMACY SERVICES RESOLUTION EXPERT
APAC CUSTOMER SERVICES
Nov. 2005 – Sept. 2007
Handled escalated calls
Assisted agents how to come up with a possible solution to
certain inquiry
Helped reps with their inquiries about processes, and product.
Giving information and regularly provides updates.
ACADEMIC BACKGROUND:
SAINT DOMINIC SAVIO COLLEGE
Bachelor of Science in Nursing, 2006
Graduated with a Bachelor's Degree in Nursing
Completed with a cumulative GPA of 3.75
SAINT BERNADETTE COLLEGE OF ALABANG
Batch 1995
Graduated Top 10
Volleyball Varsity
Participated in various plays and workshop-Member of GLEE Club
REFERENCES:
• Michelle Lualhati-HR manager - Concentrix Philippines
• Phiedel Serrano-AHM Outsourcing Director
