LEONES, CHARINA LUZ A.
Sto. Niño, Putik Zamboanga City
Mobile no:-
Email Address:-
Objective
Result oriented individual seeking for a career development. To engage herself in work responsibilities and achieve
her goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational
skills.
Personal information
Place of Birth: Alicia, Zamboanga Sibugay
Date of Birth: April 8, 1992
Religion: Roman Catholic
Premarital status: Single
Age: 29y/o
Gender: Female
Height: 5’0
Weight: 55 kgs
Personal skills
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Report preparation
Complaint resolution
Inbound and Outbound Calling
Good listening skills
Administrative support
Compliance controls
Qualifying and prospecting leads
Rapport building
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Customer Service
Responsible
Teambuilding
Leadership
Cultural awareness
Educational Background
Bachelor of Science Major in Psychology (2015)
Ateneo de Zamboanga University (ADZU)
LA Purisima St, Zamboanga city
❖ Thesis: Single by Choice or by Circumstances: At the age of 35 and above
❖ Member of Society of Ateneo Scholars
❖ Majored in Human Resource and Counselling
Pre Professional Experience
Student Assistant in Ateneo Tumaga High School (4 years)
Intern in regional Department, National Statistics Office (150hrs
Professional Experience
International Organization for Migration (1 month contract)
Assistant to Engineer June 2015-June 2015
Job Description: Making reports about the supplies and managing the laborers.
● Used Microsoft Word and other tools to create documents and other communications.
● Analyzed data to identify opportunities for improvement.
VXI Global Holdings
Financial Customers Service Representative (4 months) January 2016- May 2016
Job Description: Assisting clients in money transfer and other concerns with regards to their transactions.
● Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
● Provided excellent customer care by responding to requests, assisting with product selection and handling
ordering functions.
● Responded to customer requests, offering excellent support and tailored recommendations to address needs.
● Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to
find appropriate solutions.
● Met all customer call guidelines including service levels, handle time and productivity.
ALORICA
Document Specialist (2 years) (June 2016- June 2018)
Job Description: Checking documents of applicants and accepting it if it passes the standard of document required.
● Checking qualifications/requirements of applicants and accepting documents.
● Managed file archival and information retrievals.
● Maintained organized and efficient document flows by using excellent planning and multitasking skills.
● Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
● Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
● Carefully reviewed all documents and reports for completeness and accuracy.
● Assisted in continuous improvement activities while developing and maintaining resulting documents.
Demand Science Team Davao
Outbound Telemarketer (2 years 7 months) (June 2018 - January 2021)
Job Description: Lead Generation
● Entered data into Dialer, ensuring accuracy.
● Cold called perspective customers to determine product or service needs and identify decision-makers.
● Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
● Built prospect lists of potential new customers through research and identification of business
opportunities.
Provision People
Candidate Success Manager (1 Month) (March 2021-April 2021)
Job Description: Recruiter
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Sourced candidates Via LinkedIn, Craigslist, ATS and Indeed.
Updating ATS
Post Jobs on Crelate and Linkedin
Send emails to possible candidates
Sourced 50 candidates
Cold calls and sending VM's to candidates
