Chanza Mae Felipe

CHANZA MAE FELIPE Inside Sales Representative ABOUT ME Efficient customer service professional with 2 year of experience in call centers. Handling 50-60 calls on a daily basis while consistently resolving client issues smoothly and quickly. Efficient in English and Native language, and able to provide clear customer service in both languages. --https://join.skype.com /invite/rTf7yE6YR4yP Purok 6 Cubacub Mandaue City, Cebu Philippines 6014 October 07, 1998 WORK EXPERIENCE June 2022 - March 2024 EDUCATION Amazon Operation Services Philippines Inc. Canduman Natl. High School Virtual Customer Service Associate - Bachelor of Elem. Education University of Cebu | UNDERGRADUATE 2018 EXPERTISE October 2021 - March 2022 Communication Skills Basic computer literacy skills Quip Canva Microsoft Word, Excel, PowerPoint Google Calendar, Docs, Sheets Outlook LANGUAGE English Filipino I respond to customer inquiries via phone and live chat, providing timely and accurate information regarding orders, products, and services. I process returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction and adherence to Amazon’s return policy. My back-up work group is Amazon Prime Video technical support. Concentrix TGU Tower Technical Customer Service Representative Provide help and support for Xfinity Internet, TV, Voice, Home and other services. Troubleshoot using internal software for cable, telephone and Internet Connection Dispatch technician Help customer upgrade or downgrade subscriptions REFERENCES Mary Ann Joy Serata Aprilyn Nanlabi Supervisor | Conduent Pastor | The Salvation Army Phone: - Phone: - Email :- Email : -army.org.