Chanza Mae Felipe

My full name is Chanza Mae Felipe but you can call me Mae for short. I am married and a mom of 2 beautiful children. I have a pet dog and loves cleaning on the house. 

I have over 2 years of experience in the BPO Industry. My first job was in Concentrix. I've been a technical support for 4 months. I provide help and support for Xfinity Internet, TV, Voice, Home and other services, I also worked in Amazon Operation Services Philippines Inc. as virtual customer service associate. I respond to customer inquiries via phone and live chat providing timely and accurate information regarding orders, products, and services. I also process returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction and adherence to Amazon’s return policy.