CHANTE' HOWARD
Remote
Cell:--EDUCATION AND TRAINING
MASTER OF SCIENCE: PUBLIC HEALTH
Kent State University, Kent, OH
2021
BACHELOR OF SCIENCE: KINESIOLOGY
East Carolina University, Greenville, NC
2017
SUMMARY
Provided clerical and administrative support to Upper Level Management, compiled and updated employee and patient records, processed documentations, prepared reports, coordinated Human Resource meetings, coordinated employee training, took meeting minutes, managed payroll, handled complaints and grievances, scheduled interviews, conducted orientation and training to new hires. I am Microsoft Office proficient, familiar with labor laws, and have excellent organizational and communication skills.
EXPERIENCE
EMORY HEALTHCARE
Atlanta, GA
Patient Care Coordinator11/2018 to Current
Controls daily administrative functions as it relates to patient scheduling, treatment plans, insurance coverage and customer service. Drives patient engagement rates by providing trustworthy, high quality care to ensure all needs are met and concerns are addressed.
Enables over 100+ patient's full understanding of recommended assessments and treatment plans by serving as a liaison to facilitate communication between clinical staff and patients utilizing Eemr, GE/GPR and Microsoft Office
Maintains surgeons' personal schedule of operations, appointments and meetings; created a sorting system to track hospital and in-clinic procedures and pending scheduling of service
Implemented tracking system to provide transparency on current status of 50+ patients in major jaw surgery process; system reveals patient's insurance approval or denial standing, office visits, orthodontics, surgery date etc.
Office Manager
GREEN, LEAN & CLEAN
Washington, NC
04/2017 to 06/2018
Executed structured management of personnel and administrative operations to uphold company's standards, policies and procedures regarding customer experience and support, employee relations, recruitment, new hire training and payroll. Supported startup meal prep company by establishing streamlined processes to organize inventory, clientele, personnel and commerce.
Directed a staff of 15 employees, ensuring efficient workflow of providing service to 300+ customers on a weekly basis; evaluated staff performance and determined
Oversaw office staff, providing support in maintaining store order sheets utilizing Microsoft Office and Google Drive, maintaining expense reports utilizing QuickBooks, marketing and handling customer payments
Designed menu flyer, accessible on company's website, to be printed and used at multiple events; menu included food options, ingredients for special dishes and pricing
Created new hire training guide for front desk staff members, including pertinent information on special case customers
