CHANELLE JANE D.
ESPIRITU
WORK EXPERIENCE
Data Team Manager
Penbrothers INC | Sept 2023 - Dec 2024
Head of team development, overseeing training and quality assurance for the data team.
Develops and implements strategies to improve team performance and ensures adherence
to company standards and objectives.
CAREER SUMMARY
Experienced Data Team
Manager with expertise in team
development, training, and
performance improvement.
Skilled Virtual Admin Assistant
in calendar management,
email handling, and data entry,
with strong organizational and
communication skills for
efficient remote collaboration.
TECHNICAL SKILLS
-Microsoft Office Suite
-Google Workspace
-Calendar Management
-Email Correspondence
-Data Entry & Analysis
-Social Media Management
General Virtual Assistant (Part Time)
Private Realtor | Dec 2021 - Dec 2024
Supported data entry, document preparation, and social media management tasks.
Reports Analyst
Concentrix Philippines | Mar 2019 - July 2022
Analyzed data and created custom dashboards for cross-department insights.
Produced business reviews, presentations, and scorecards for upper management and executives.
Product Ready Trainer
Concentrix Philippines | Sep 2018 – Nov 2018
Facilitates classroom training to teach program product knowledge, call handling skills,
customer service, and program process and procedures
Team Lead Trainee
Concentrix Philippines | Oct 2016 – Jan 2017 & Nov 2018 – Mar 2019
Dedicated to enhancing team performance through coaching and monitoring, ensuring all
members possess essential skills and knowledge.
Committed to optimizing employee capabilities to achieve company objectives while
efficiently managing administrative responsibilities.
-File Management
Senior Resolution Specialist
SOFT SKILLS
Concentrix Philippines | Aug 2015 – Oct 2016 & Jan 2017 – Sep 2018
Problem Solving
Data Analysis
Team Collaboration
Communication
Critical Thinking
Attention to Detail
Process Improvement
TRAININGS
-Concentrix Lean Six Sigma
Yellow Belt Training Aug 2020
-Basic Power BI Training 2019
Managed customer complaints and escalations, providing actionable feedback.
Customer Support Specialist
Concentrix Philippines |Aug 2014 – Aug 2015
Delivered professional customer service and handled inquiries and orders.
VXI DAVAO |April 2013 – June 2014
Provided easy and hassle-free customer service and support through phone calls.
EDUCATION
DAVAO DEL NORTE STATE COLLEGE
BS IN INFORMATION TECHNOLOGY | Jun 2009 - Apr 2013
Dean’s Lister -)
PANABO NATIONAL HIGH SCHOOL
Gredu, Panabo City | Jun 2005 - Mar 2009
With Honors -)
KASILAK ELEMENTARY SCHOOL
Kasilak, Panabo City | Jun 1999 - Mar 2005
CONTACT DETAILS
Valedictorian -)
Purok 1, Kasilak, Panabo City
CHARACTER REFERENCE
-
DANIEL D. CAROSUS
+63 (946)-
Executive Assistant
-
