Chanelle Jane Espiritu

I find satisfaction in my work and have many skills to share. I have held different roles throughout my career that have helped me improve my leadership skills, provide strong virtual administrative support, assist customers professionally, and conduct detailed statistical analyses.

Data Team Leadership: As a Data Team Manager, I focus on improving teams that work on training and quality assurance. I create and carry out strategies to boost team performance and ensure we meet company standards. I also train and support team members to help them improve their skills and knowledge, contributing to the team's success.

Virtual Administrative Support: I am a Virtual Administrative Assistant with strong skills in managing calendars, handling emails, and organizing records. I support data entry, report preparation, and social media management. My organizational skills and attention to detail help me manage remote tasks effectively and ensure smooth operations.

Customer Service: My experience in customer service roles has prepared me to handle customer questions and complaints effectively. As a Senior Resolution Specialist, I managed escalations and offered practical suggestions to improve customer satisfaction. My focus on providing professional and hassle-free service has consistently led to positive results.

Data Analysis and Reporting: I created custom dashboards and reports using Excel and Google Sheets for performance evaluation. As a Reports Analyst, I analyzed complex records and provided insights and presentations for management. My ability to turn data into actionable insights has helped support cross-department projects and improve business decisions.

Technical Proficiency: I have strong skills in Microsoft Office, especially Excel and Google Workspace. I can also manage social media and email communications. With my knowledge of these tools, I can effectively handle various tasks. I have strong skills in Microsoft Office, especially Excel and Google Workspace. I can also manage social media and email communications. With my knowledge of these tools, I can effectively handle various tasks.

Commitment to Excellence: I focus on continuous improvement and achieving high-quality results in every role I take on. My problem-solving skills, critical thinking, and attention to detail help me find ways to optimize processes and improve operational efficiency.

I am a skilled and professional individual with a strong background in crew management, virtual administrative support, customer support, and records analysis. My technical skills and commitment to high standards make me a valuable team member for any employer looking to improve crew performance and achieve business success.