Chandler Sorensen

Chandler Sorensen Eagle, ID • +1 - •-• linkedin.com/in/chandlersorensen Senior Product Manager Product leader with 10+ years of experience building and scaling products from 0-to-1 through global growth. Proven success in SaaS, ISP, and media technologies—driving measurable outcomes across payments, analytics, and content management. Known for turning ambiguity into action, influencing senior stakeholders, and launching high-impact solutions that improve revenue, reduce costs, and enhance user experience. WORK EXPERIENCE Lumen Technologies Senior Lead Product Manager 05/2023 - Present Remote • Reduced fieldwork costs by nearly $1M by implementing advanced automated prioritization algorithms. • Drove 10% increase in adoption and $30K/month cost savings by launching flexible ISP payment • • options. Collaborated with cross-functional teams to interpret product analytics and user insights, leveraging data storytelling to influence roadmap priorities and launch new features that improved customer satisfaction by 5%. Managed a customer-centric redesign of the mobile app and online portal, using performance data to guide UX improvements and drive a 5-point increase in Net Promoter Score (NPS). Telescope, Inc. Senior Product Manager 01/2014 - 12/2022 Remote • Led 0-to-1 development of a proprietary SaaS CMS, owning OKRs and the full product lifecycle from discovery through iterative releases. • Launched self-serve content features that reduced development involvement by 93% (from 2 weeks to • • 1 day) and empowered clients to manage projects independently—cutting project management timelines by 75% (from 8 weeks to 2). Synthesized client feedback, stakeholder input, and product analytics to develop and execute a multiyear adaptive roadmap, increasing product adoption by 30% while aligning with market trends and leadership vision. Collaborated with Meta, Twitter, TikTok, LinkedIn, and YouTube on API and platform integrations, and established analytics processes to optimize development and reduce operational overhead. Senior Account Manager Remote • Closed $1M+ in new revenue annually for 3 consecutive years. • Guided technical and product decisions for enterprise clients, including live broadcast experiences. • • Notable clients: Facebook, Netflix, NASA, NBA, Marriott, Verizon. Managed the end-to-end RFP process, coordinating with technical, marketing, design, and operations teams; applied product expertise to drive strategy and execution, achieving an 80% win rate on RFPs. Revamped departmental product documentation to enhance clarity, alignment, and efficiency, supporting higher-quality proposals and improved cross-team collaboration. Digital Producer / Project Manager Remote • Collaborated with clients including Facebook, NASCAR, and CNN to deliver award-winning digital and • • social products across web and mobile platforms, helping brands engage target audiences effectively. Produced high-impact campaigns such as NASCAR’s online voting experience, CNN’s 2015 White House Correspondents’ Dinner activation, the Sprint Experience, and the Facebook Football Awards. Led competitive research and social media strategy analysis to guide feature development and process improvements. • Managed multiple high-pressure projects under tight deadlines through cross-functional coordination with development, design, and QA teams, solution-oriented problem-solving, and strong organizational skills. EDUCATION Bachelor of Political Science in Public Law and Policy Boise State University CERTIFICATIONS Generative AI Training 05/2025 Dare to Lead Trained Product Management Training 03/2024 Precipio by Skillsoft 03/2024 Precipio by Skillsoft VOLUNTEERING & LEADERSHIP 826LA Tutor 01/2018 - 10/2019 Los Angeles, CA • Led weekly after-school tutoring sessions to support academic growth • Mentored students in writing, editing, and publishing for a student-run newspaper • Fostered creativity, collaboration, and confidence in student voices Ronald McDonald House Charities 01/2011 - 12/2013 Meal Planner & Kitchen Volunteer • • • • Planned and prepared nutritious, home-style meals for families staying at the facility Managed kitchen setup, food safety, and cleanup to ensure a welcoming environment Collaborated with team members to organize ingredients, time meals, and meet dietary needs Supported the organization’s mission of providing comfort and care through shared meals Wishing Star Media Coordinator • • • • Boise, ID 10/2011 - 05/2013 Boise, ID Supported media coordination and content needs for events and initiatives Provided technical support during live events and internal operations Assisted with financial tracking and organizational data management Collaborated cross-functionally on ad hoc tasks to support the nonprofit’s mission SKILLS CORE COMPETENCIES: 0-​to-​1 ​development, Agile ​methodology, Confluence, Cross-​functional ​leadership, Customer ​led ​design, Data-​driven ​product ​strategy, Google ​Analytics, Go-​to-​Market ​solutions, Jira, Looker, Payments ​and ​checkout, Power ​BI, Product ​led ​growth, Roadmapping, UX