Champion Chikezie Christian

Champion Chikezie Christian Email:-CAREER SUMMARY Good academic background in administration and customer service oriented with over ten years experience in various roles. Possess strong communication skills both in written and oral formats with good proficiency in Microsoft Office, Google Suite and various CRM and IT tools. I have acquired relevant skills in customer service needed in handling inquiries, understanding and resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Dynamic and enthusiastic to work well with teams to meet deadlines and overall success of the team. SKILLS ● ● ● ● ● ● ● ● ● ● Customer Service/Support Virtual Assistance CRM tools (Hubspot, Freshdesk, Zendesk, etc) Administrative Support Email/Chat Support Calendar Management Meeting Scheduling Troubleshooting Microsoft Office Suite Google Workspace Time Management Skills: Efficient in time management to execute tasks and in a good turnaround time. ● Communication Skills: Proficient in English Language and communicates well in oral and written formats. ● Problem-Solving Skills: Ability to identify problems, develop and evaluate options and implement ● solutions. Team Player & Leadership Skills: Ability to lead a team, motivate, organize, and establish rapport. ● Technical Skills: Proficient in Microsoft Office, Google Suite, CRM and communication tools, various ● in-demand IT skills, etc. PROFESSIONAL EXPERIENCE Media Manager/Customer Service TGOLD COUTURE & CRAFTS Manage social media accounts. ● Interact with and provide information and assistance to customers. ● 02/2024 to date Accounting Executive DIVINE GATE ALUMINIUM PRODUCTS LIMITED 02/2023 – 01/2024 Receive and process clients/ customers' orders and send for onward production. ● Keep company's financial records and monthly payment analysis. ● Service Teller/Customer Service FIDELITY BANK PLC 12/2012 – 01/2023 Process cash and cheque deposits and withdrawals. ● Identify and resolve or where applicable, escalate customers' banking needs for prompt resolution. Also to ● assist customers with their financial transactions. Receptionist/Customer Service EXECUTIVE GARDEN HOTELS LIMITED 04/2012 – 11/2012 Receive guests upon arrival and provide them with information about the hotel's services and facilities. ● Check guests in and out, process payments, make reservations, answer phone calls, emails and in-person ● inquiries from guests. Handling guests requests and complaints promptly and professionally. ● Coordinating with other hotel departments to ensure guest satisfaction ● Administrative Assistant (NYSC) INI LOCAL GOVERNMENT COUNCIL SECRETARIAT, INI, AKWA IBOM STATE Provide administrative support to various departments or executives. ● Organizing and maintaining files and records. ● 03/2010 – 02/ 2011 Receptionist/Front Desk Officer (Intern) BINEZ HOTELS LIMITED 10/2006 – 09/2007 Receive, check guests in and out and provide them needed information about hotel services. ● Handling Guests requests and escalating to the appropriate department for resolution. ● EDUCATION Higher National Diploma (HND) - Public Administration, Abia State Polytechnic. 2009 National Diploma (ND) - Public Administration, Abia State Polytechnic. 2006 CERTIFICATIONS/TRAININGS ● Technical Support Fundamentals: Google 2024 ● On-Demand IT Skills Training: Digital Witch 2024 ● Customer Service: Serving Customers Through Chat and Text: LinkedIn 2024 ● Customer Service: Problem Solving and Troubleshooting: LinkedIn 2024 ● Professional Conduct & Ethics Certification: CIBN 2019 ● Teaming for Improved Performance: IBFC Alliance 2015 REFEREE Available on request. ●