Chakrapani Saikia

TECHNICAL SKILLS: 

Operating Systems:

 Windows XP / Windows 7/8/10, LINUX, Windows 2000/2003/2008 Server etc.

Hardware:

Desktop, Laptop, DMP Printer Laser Printer, Line printer and Dot Matrix printer its peripherals

etc.

Networking:

LAN, WAN etc.

Application:

MS Office 2003 / 2007 / 2010, Adobe Photoshop 7.0/ Cs 

WORK EXPERIENCE:

CMS ITSERVICES Pvt. Ltd (AUGUST 2019 TO MARCH 2020)

CUSTOMER SUPPORT ENGINEER

 Working as L-1 & L-2 Customer Support Engineer in INDIGO AIRLINES At Dimapur(Nagaland)

Location.

 Windows Operating Systems installation, configure, troubleshooting and Standardization of

computer systems with proper data backup.

 All types of Desktops, Laptops and Servers assemble, installation, troubleshooting with

repairing.

 Computer peripheral like Printer (Network, LaserJet, DMP), Scanner, Monitor (CRT, LCD, TFT), 

Keyboard, Mouse troubleshooting and repair.

 Spare parts maintaining, Items demanded to company if requirements and movements from

site to TRC and vice versa with proper documentation.

 Immediate response to all outside mails and also my management levels.

 Working with Domain Networks, as MS Outlook configuration, Troubleshooting of Domain

users and Antivirus updating.

 Internet connection, Browser setting and troubleshooting.

 Quarterly Preventive Maintenances of all devices and bill clearance from site to Company.

EDUCATION AND QUALIFICATIONS:

 H.S.L.C. in the year of 2014

 Higher Secondary in the year of 2016

 Mech. Diesel Course From The Industrial Training Institute Bokakhat Year of 2017.

 Computer Operator And Programming Assistant (COPA) Course From The Industrial 

Training Institute (ITI) Bokakhat Year of 2018

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Domestic Data Entry Operator – English Course From Skills Trainer

INTRODUCTION TO CYBER SECURITY Course Completed from CISCO NETWORKING ACADEMY.

Cyber Ethics Course From Information Security Awareness project, phase II , Ministry of Electronics &

Information Technology Government of India.

 EMAIL SECURITY Course From Information Security Awareness project, phase II , Ministry of Electronics &

Information Technology Government of India.

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Cyber Security Foundation Professional Certificate (CSFPC) Course From CertiProf Professional

Knowledge.

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HTML Course completed from SOLO LEARN.

ADVANCED EXCEL Course Completed from ELEARNMARKETS.

A Unit Of Software And Hardware & Networking Training Division, (PGDCA) Course From M.Tech

Computer Education Training Division. Year of 2019.