CHAD G. DE LEON
Associate Coach
Profile
Seasoned customer representative with 4 years of proven
experience in providing top-notch customer service across
various industries. Eager to leverage my in-depth knowledge of
customer needs, product knowledge, and conflict resolution
techniques
to
enhance
customer
satisfaction
and
loyalty.
Committed to delivering exceptional service.
Work Experience
--7220 Legaspi Ext. St., Duquit,
Mabalacat City, Pampanga
2023
–
2025
Jose C. Feliciano College Foundation, Inc.
Teacher II
Teaching
general
mathematics,
statistics
and
probability, and general physics to senior high school
students.
Education
Master of Arts in Education
Major in Mathematics
-
Pampanga State Agricultural
Univerity
2024 - present
Bachelor of Secondary
Education in Mathematics
Mabalacat City College
2019 - 2023
Expertise
Persuasion/problem-solving
skills
Media and Information Literate
Computer Mediated Proficiency
-
• Monitoring Calls: Regularly listen to agents' customer calls to
evaluate their performance. Provide feedback on areas like tone of
voice, accuracy of information provided, and adherence to the
company's service standards.
Performance Reviews: Participate in the performance review process
for agents. Help set clear goals, track progress, and provide
constructive criticism to help agents improve their performance over
time.
• One-on-One Coaching: Offer individualized coaching to agents to
address specific issues or challenges they may be facing. This could
involve role-playing scenarios to help them handle difficult customers
more effectively.
• Performance Metrics: Analyze performance data, such as call
resolution times, customer satisfaction scores, and first - call
resolution rates. Use this data to identify trends and areas for
improvement within the team.
City Treasurer’s Office
Work Immersion
Making and calculating the declaration of gross
Receiving vouchers, encoding them in Excel, and
releasing and transmitting checks.
Team Collaboration
References
Language
Filipino
Associate Coach
income in the cedula.
Active listening and Negotiation
skills
English
Alorica, Ph.
Christian Mar De Leon
iQor, Ph/ Supervisor
Phone:
-
Zarex A. Liangcungco
Duquit High School/ MTII
Phone:
-
