Cha Bargamento

Hello! Please call me Cha.

I have a solid background in administrative assistance, research review, and academic research, complemented by my recent Master's degree in Statistics. I am excited about the opportunity to contribute to your team.

In my recent role as a Virtual Assistant at New York Medspa, I honed my skills in the following:

• Managed comprehensive customer support services, including handling inquiries via phone, text, email, and live chat, ensuring prompt and effective resolution of customer concerns.

• Coordinated and booked appointments for clients, maintaining clear communication and organization throughout the process.

• Utilized scheduling software and tools to streamline the booking process and maintain accurate records of appointments.

• Managed scheduling logistics, including rescheduling appointments when necessary and accommodating changes in availability.

• Facilitated internal communications among team members and stakeholders, ensuring smooth information flow and collaboration.

• Demonstrated autonomy and proficiency in preparing, sending, and processing prescriptions with minimal supervision, ensuring accuracy and compliance with regulations.

• Conducted correspondence with pharmacies, overseeing prescription orders and ensuring timely fulfillment.

• Led staff onboarding and training initiatives, ensuring new team members were equipped with the necessary knowledge and skills to excel in their roles.

• Managed data effectively, maintaining accurate records and utilizing data analysis tools to extract actionable insights.

Monitored invoices to make sure there are no cases of overcharging

• Provided general monitoring of operations, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.