Cesar Ramirez

Cesar Ramirez Los Angeles - - eCommerce Manager linkedin.com/in/cesar-ramirez- SUMMARY Results-oriented Senior eCommerce Business Development Manager with over 15 years of experience, including 10+ years in business development and partnerships within tech and media sectors. Demonstrates entrepreneurial acumen and leadership in solving first-of-kind problems and thriving in fast-paced, ambiguous environments. Expertise in strategic areas such as ramping up strategic direction, product partnerships, and corporate development. Proven record of managing complex partners at senior executive levels, leveraging strong analytical skills and strategic acumen. Passionate about utilizing data-driven insights and hands-on execution abilities to enhance customer engagement and maximize profitability in retail, food, and grocery industries. Recognized for outstanding performance, including Honorable Mentions for Sales Excellence at Amazon and a President’s Award at AVChem. Adaptability and strong interpersonal skills are key strengths, enabling effective strategic account management and executional excellence in dynamic settings. Experienced in navigating fast-paced, ambiguous environments, with a focus on strategic decision-making and customer understanding. Committed to leveraging data analytics and performance metrics to drive market share and profitability in eCommerce and retail marketing. EXPERIENCE Senior Business Development & Account Representative II (Program & Partnership Management duties), New Seller Success | Amazon Achieved executional excellence in digital commerce by onboarding and launching the highest-grossing seller on Amazon Canada marketplace, resulting in $5M in sales within 6 months, showcasing strategic decision-making and eCommerce planning. Drove significant revenue growth by reinstating $4MM+ in GMS in 2023, projecting 50+% YOY growth in 2024, and surpassing 2023 sales goals by 160+% YTD, demonstrating strong analytical skills and performance metrics. Spearheaded fraud prevention initiatives, reducing blocked seller rates by 72 bps -) and projecting $8MM GMS recovery through SRS tool integration, emphasizing adaptability and perseverance. Enhanced seller performance across portfolio, with 95+% of accounts experiencing increased sales and customer engagement, highlighting accountability and strong interpersonal skills. Optimized operations by creating data aggregator tools, saving 30 minutes per inquiry for the Canada SPRS team, linking to eCommerce planning and content implementation. Built and maintained relationships with senior executives, supporting US to CA, Canada in-country, US SAS core, and Latino seller success teams, demonstrating customer understanding and strategic account management. Recognized for excellence with three Honorable Mentions for the Sales Excellence Award and a nomination for the Stanley Cup leadership award, showcasing executional excellence. Championed Weekly Business Reviews (WBR) as a team leader and scaled training programs on NARF and Turismo tools, emphasizing leadership in a fast-paced and ambiguous environment. Supported the Amazon Small Business Academy, contributing to seller education and growth initiatives, demonstrating strong interpersonal skills and adaptability. Sales & Business Development Leader (Consultant) | Drain Sensei Inc. 05/2021 to 01/2022 Advised on B2B and B2C sales development opportunities Led penetration in an undeveloped territory covering California, Arizona, Texas, and Georgia Trained a call center team on sales techniques Reviewed performance and customer service metrics Conducted interviews and one-on-one coaching Nurtured relationships with executive-level clients Led online and face-to-face product demos Achieved 55% of annual sales quota within 3 months Drove revenue increase by upselling extended warranty to 70+% clients Exceeded customer satisfaction level Led strategic business planning by analyzing competitor and client data Doubled the number of leads generated per week Generated $70K in revenue by selling 10,000 units of a new product in Q3 2021 Senior Territory Development Manager | Pace, Inc. 04/2019 to 04/2020 Promoted from: Territory Development & Key Account Manager Grew market share and enhanced brand footprint across Arizona, Nevada, and California Secured 30 new accounts Led an outside sales team Imparted product knowledge Represented the brand at tradeshows Performed market, SWOT, and competitor analyses Provided product training and demonstrations Secured $3.5M in sales – 70% of total revenue for 2 new product lines Achieved 50+% above the annual sales quota Renewed 52 accounts in a year Owned and ensured quality service delivery across 90 accounts Analyzed sales performance using CRM Business Development Manager | SiteOne Landscape Supply 04/2017 to 11/2018 Oversaw business development and customer success activities in Southern California Networked and partnered with high-value executives Pitched new products Demonstrated product lines to stakeholders and customers Brought in 45+ new accounts Exceeded sales quota by 60% in the first year Nurtured 130+ B2B accounts worth thousands of dollars Regional Business Operations & Project Manager | AVChem | Haas Group International 03/2007 to 03/2017 Served as the face of the company Negotiated new contracts and handled client escalations Spearheaded business development at 12 international and US-based offices Nurtured 20 accounts in a mission-critical industry Conducted cost, schedule, and risk analyses Generated $4M in revenue Consistently achieved sales and account growth goals for 5 years Received the President’s Award in 2013 Retained a multimillion-dollar Fortune 500 account for 4 years Oversaw inside sales and upselling activities Saved $2.5M in costs through efficient product handling Analyzed time- and cost-bound KPIs Helped the company receive the Service and Supplier of the Year Award for 3 consecutive years EDUCATION Bachelor of Science (BS) in Business – Management | University of Phoenix Studied various aspects of business management including finance, organizational behavior, marketing, and strategic planning. Developed strategic planning and leadership skills essential for driving business growth and managing complex partnerships, aligning with the demands of a Business Development Manager role. SKILLS Customer Success Management Business Networking Collaborative Work Culture Building Inside & Outside Sales Leadership & Strategic Decision-Making Strategy Planning & Data Analytics