Cerelino Marquez Jr

CERELINO MARQUEZ JR Address: 90 Llamado St. Brgy 7 Poblacion, Mendez, Cavite 4121 Mobile:- Email:- SKILLS • • • • • Exceptional English communication skills Knowledgeable in Microsoft office suite Provides great customer service Ability to work under pressure and multi-task Ability to follow instructions and deliver quality results EDUCATION • University of the Philippines, Los Baños BS Agriculture (2006 - 2007) - College Undergraduate WORK EXPERIENCE • Transcom Worldwide Philippines Customer Service Representative 2014 - 2020 • Worked on both inbound and outbound calls and did chat support • Dealt with complaints as part of escalation layer and technical concerns raised by front line agents • Handled simple account and billing concerns • Provided support to onboarding agents • KGB_ Philippines Directory Assistant 2010 - 2014 • Worked on both US and UK accounts • Handled inbound call requests for telephone numbers