Cenicero, Joseph Welvie

JOSEPH WELVIE CENICERO WORK EXPERIENCE About Me Motivated and detail-oriented individual with a strong foundation in technology, communication, and analytical thinking. Demonstrates a proactive learning style and a passion for problem-solving, with hands-on experience in network space, refining written communication, and making informed decisions in fast-paced environments. Eager to contribute to a collaborative team and grow within a dynamic organization. Education Bachelor of Science in Computer Science Bohol Island State University 2007 - 2011 Professional Skills Client Relationship Management Executive Analyst IT / Network Operations Analyst Language English Tagalog Citizenship Filipino Character Reference Remedios Recla--Colleague IT Network Analyst - (2022 to Present) Accenture Technology (Philippines) design/architect solution on client’s network system procure/quote hardware e.g. Cisco on MPLS and SDWAN conduct meeting with stakeholders based on proposal assist onshore and offshore with network related issues Client Success Manager - (2018 to 2022) Accenture - Verizon Acted as the primary point of contact post-onboarding, ensuring smooth transitions and ongoing support across product or service usage Managed daily schedules and calendars for senior executives, including travel arrangements, meetings, and deadlines Collaborated cross-functionally with Sales, Product, and Support teams to resolve client issues and drive product improvements Customer Service/Technical Consultant - (2013 to 2016) Teleperformance Answering inquiries via phone, email, or chat about products or service Diagnosing and resolving technical issues—like software bugs, hardware malfunctions, or connectivity problems TOOLS AND PROFICIENCY Cisco CCNA Certified Microsoft Azure Cloud Certified ITIL V3 Certified Lean Six Sigma Yellow Belt Microsoft 365 Google Suite Salesforce CRM tools LINKS www.linkedin.com/in/web-cenicero-