Cenicero, Joseph Welvie

** IT Network Analyst - (2022 to Present)**

Accenture Technology (Philippines)

• design/architect solution on client’s network system
• procure/quote hardware e.g. Cisco on MPLS and SDWAN
• conduct meeting with stakeholders based on proposal assist onshore and offshore with network related issues

Client Success Manager - (2018 to 2022)

Accenture - Verizon

• Acted as the primary point of contact post-onboarding, ensuring smooth transitions and ongoing support across product or service usage
• Managed daily schedules and calendars for senior executives, including travel arrangements, meetings, and deadlines
• Collaborated cross-functionally with Sales, Product, and Support teams to resolve client issues and drive product improvements

Customer Service/Technical Consultant - (2013 to 2016)

Teleperformance

• Answering inquiries via phone, email, or chat about products or service
• Diagnosing and resolving technical issues—like software bugs, hardware malfunctions, or connectivity problems