Celsan Mae Gustilo
-|- | CITY OF MARIKINA, NATIONAL
CAPITAL REGION
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| www.linkedin.com/in/celsan-maegustilo-/
| github.com/celsanmae17
PROFESSIONAL SUMMARY
I have 7 years experience in Customer Service Representative role. I handle chat and email also I can
make 200 emails per shift while handling 3 live chats. I was eager to contact you with my interest. When
reviewing the job description, I was excited to see how well my experience aligns with your company's
needs and position requirements. From reading your company's website, I feel your core mission and
culture suit what I offer as a professional.
EDUCATION
Carlos Hillado Memorial State College
Bachelor of Science in Information Systems
May 2014
Bacolod City
WORK EXPERIENCE
Concentrix
Customer Seller Support
Seller support
Track packages
File disputes
Provide reimbursement
Seller assistance
Email Support
Outbound calls
Acquire Asia Pacific
Customer Service Representative
Customer Service
Customer Satisfaction
Update phone number, email address and name
Investigate unauthorized transactions
Process disputes
Chat and Email Support
September 2016 – June 2019
Quezon City, Philippines
October 2019 – February 2023
Pasig City, Philippines
VOLUNTEER EXPERIENCE
Email Team
Email Support
Trained the newbies for emails.
Helping agents for CSAT.
March 2020 – January 2023
SKILLS
Customer Service: Zendesk, Chat and Email Support
Problem-solving skills: Active listening
Teamwork, and empathy: Decision making
AWARDS
Best in Email
Myka Navarrete
January 2020
Best in Csat
Myka Navarrete
January 2021
Agent of the year
Marlon Tagumasi
January 2023
