Celine Inziani

CELINE INZIANI CUSTOMER EXPERIENCE SPECIALIST AND SALES AGENT PROFILE CONTACT --, Mt View, Nrb I am a dedicated soul with demonstrated strengths in customer service, sales and trend tracking. Good at problem solving and building successful solutions. Excellent verbal and written English and Swahili communicator with strong background cultivating positive relationships and exceeding goals. I am also a talented character skilled at completing daily assignments and contributing to team success. Always willing to take on any task and adapts quickly to new needs and policies. WORK EXPERIENCE CCI KENYA EDUCATION 2017 - date KENYATTA UNIVERSITY Diploma in Theatre arts and Film Technology (yet to graduate- BUTERE GIRLS HIGH SCHOOL High school certificate SKILLS 2019 SEP- PRESENT Worked for 3 ompanies: Grub hub, Vacasa and Instacart. Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Kept records of customer interactions, process customer accounts and file documents Followed communication procedures, guidelines and policies Took the extra mile to engage customers Identified and assessed customers’ needs to achieve satisfaction Built sustainable relationships and trust with customer accounts through open and interactive communication Managed large amounts of incoming phone calls Jan2021-Sep 2019 ° Payloan investment. Followed up debts persuasively, via phone call activity. Sell the company’s benefits to all customers . Ensured customers were equipped with the suggested knowledge about the company’s service. Appropriately answered questions concerning loans and debts. Zendesk Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM Verint Effective computer skills Vinjene Insurance- Familiarized customers with insurance policies and rules Collected insurance payments from the various companies Followed up selected insurance customers and their renewal dates Facilitated data entry at the company Raising debit notes and credit notes. Ujet Strong communication Product demonstration Quality assurance Product guidance Microsoft Word,Excel, Powerpoint and software LANGUAGES English (Fluent) Swahili (Fluent) REFERENCE David Mwangi Vincent M'mbolo Shivachi Hiring Manager, CCI MD, Vinjene Ins. Co Phone: Phone: - Email : - Email : -