Celine Inziani

With a proven and resilient background in customer service, debt management, and goal achievement, I bring a wealth of skills to the realm of customer experience. As a seasoned Customer Care Representative at CCI KENYA, I have excelled in managing customer complaints with a focus on providing timely solutions and ensuring resolutions within established time limits. This experience has finely honed my ability to assess customer needs and cultivate sustainable relationships, skills that seamlessly align with the multifaceted responsibilities of a Sales and Customer Experience Personnel.

In my role as a Call Agent at Cashnow, Pay Loan Investment, I further developed persuasive speaking skills through the delicate task of following up on debts. This included effectively communicating the company's benefits to customers and handling financial inquiries, ensuring clients were well-informed about services and addressing questions related to loans and debts. These experiences have uniquely prepared me for the nuanced demands of a Sales and Customer Experience role.

My educational background is a testament to a diverse skill set. With a foundation in Theatre Arts and Film Technology, complemented by computer studies, I possess a distinctive blend of creativity and technical proficiency. This fusion is not only advantageous in fostering innovative approaches to customer interactions but also in navigating the technical aspects of customer records and processes.

Further reinforcing my capabilities is my tenure at Vinjene Insurance Company, where I managed data entry and played a pivotal role in raising debit and credit notes. This experience underscores my adeptness at handling financial records and processes, a crucial aspect of ensuring the seamless operation of customer-focused activities.

In summary, my skill set is characterized by a strategic blend of customer-centricity, effective complaint resolution, persuasive communication, and a unique mix of creative and technical abilities. I thrive in roles that demand a multifaceted approach, and my experiences have equipped me with the versatility to excel in the dynamic landscape of a customer service agent. I am not just adept at meeting goals; I consistently exceed them, underscoring my commitment to delivering exceptional customer experiences.