CELESTIAL GEM DELOS SANTOS
Efficient and detail-oriented Virtual Assistant with
experience in customer support, lead generation,
and admin tasks. Proficient in tools like Zendesk,
Shopify, LinkedIn Sales Navigator, Apollo, and
Outlook. Skilled in communication, data
management, and remote task execution.
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WORK EXPERIENCE
LEAD GENERATION SPECIALIST
CONTACT-
Full Circle Placements
| Aug 2024 - Mar 2025
Conducted targeted prospecting and lead
qualification using LinkedIn Sales Navigator,
Apollo, and Zerobounce.
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Managed outreach campaigns and follow-ups
Purok 13, Feeder Road 4,
personalized communication.
through Outlook, ensuring timely and
Tibal-og, Santo Tomas,
Maintained clean and accurate lead data while
Davao del Norte
consistently meeting weekly lead quotas.
SKILLS
Administrative & Virtual
Assistant Skills
Lead Generation & Sales
Support
Customer Support & Ecommerce
Technical &
Communication Skills
Online Education &
Teaching
REFERENCES
Shelou T. Baigan
TL | Vision Path
-
Emile Roden F. Godoy
Sales Manager | VXI
-
Collaborated closely with the sales team to deliver
high-converting leads and support overall
business growth.
Used Tools: LinkedIn Sales Nav, Apollo,
Zerobounce, Outlook, Google Spreadsheets
Work Schedule (PHT): Graveyard
VERIFICATION SPECIALIST
Vision Path
| Nov 2021 - Jul 2024
Verifies customers' prescription sent via fax and
voicemail in Zendesk.
Provides assistance in approving, cancelling or
refunding customer’s order in Shopify.
Make outbound calls to Doctor's clinic for
verification.
Used Tools: Zendesk, ContactsCart, Google
Spreadsheets
Work Schedule (PHT): Graveyard
ONLINE ESL TEACHER
Acadsoc
| Apr 2020 - Oct 2021
Teach the English language to Chinese
students online and evaluate their performance
based on set guidelines.
Conduct one-on-one video lessons with
students.
Used Tools: Acadsoc, ClassIn, Skype
TECHNICAL SUPPORT REP
VXI Global Holdings Inc.
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Identifies and handles customer inquiries,
resolves customer concerns and maintains
customer satisfaction; and
Provides assistance in handling customer’s
technical requirement.
Used Tools: Avaya, Comcast
Work Schedule (PHT): Graveyard
ONLINE ESL TEACHER
51 Talk Philippines
CONTACT--
| Dec 2019 - Mar 2020
| May 2017 - Oct 2019
Teach the English language to Chinese students
online and evaluate their performance based on
set guidelines.
Conduct one-on-one video lessons with
students.
Used Tools: 51Talk, AirClassroom
Purok 13, Feeder Road 4,
Tibal-og, Santo Tomas,
Davao del Norte
SKILLS
Administrative & Virtual
Assistant Skills
Lead Generation & Sales
Support
Customer Support & Ecommerce
Technical &
Communication Skills
Online Education &
Teaching
REFERENCES
Shelou T. Baigan
TL | Vision Path
-
Emile Roden F. Godoy
Sales Manager | VXI
-
EDUCATION
University of Southeastern Philippines
Undergraduate
| Jun 2014 - Apr 2017
Bachelor of Secondary Education Major in Biological Science
University of Immaculate
Concepcion
Undergraduate
Bachelor of Science in Pharmacy
| Jun 2010 - Nov 2010
