Celestial Gem Delos Santos

I am Celestial Gem Delos Santos, a highly dedicated and detail-oriented professional with over six years of experience in administrative support, lead generation, customer service, and online education. Throughout my career, I have developed a strong reputation for being reliable, results-driven, and adaptable, especially in remote and fast-paced work environments.

My professional journey began in the online education space, where I worked as an ESL teacher, delivering one-on-one English lessons to Chinese students. This role honed my communication skills, patience, and ability to personalize learning approaches, skills that continue to serve me well in business support roles.

I later transitioned into technical support and customer service, where I managed customer inquiries, resolved concerns, and assisted with technical requirements using tools such as Avaya, Zendesk, and Shopify. My experience at VXI Global and Vision Path allowed me to provide high-quality service via phone, email, and ticketing platforms. I also handled order verifications, refunds, and outbound calls to medical clinics, demonstrating my ability to manage sensitive and time-critical tasks.

Most recently, I served as a Lead Generation Specialist, where I utilized LinkedIn Sales Navigator, Apollo, Zerobounce, and Outlook to conduct targeted prospecting and run outreach campaigns. I consistently met weekly lead quotas and maintained clean, organized databases in Google Spreadsheets, supporting the sales team with high-converting, qualified leads.

What sets me apart is my strong work ethic and commitment to consistency, even while working graveyard shifts. I’ve learned to manage my time effectively, attending to personal responsibilities such as my children’s school events during the day, without it affecting my work performance at night. I take pride in being reliable, organized, and proactive in every task I handle.

As a Business Virtual Assistant, I offer a blend of technical know-how, excellent communication skills, and the ability to support business operations with minimal supervision. I am excited to bring my experience, passion for service, and growth mindset to a team that values efficiency, quality, and continuous improvement.