Celeste Villacencio

 Celeste S. Villacencio 346 Tupas St., Sawang Calero, Cebu City Mobile : -- Objective: To be part of a prestigious organization and utilize my skills to benefit mutual growth and success. I. PERSONAL DATA Name: Celeste Saceda Villacencio Address: 346 Tupast St., Sawang Calero, Cebu City Age: 42 Date of Birth: August 23, 1978 Place of Birth: Cebu City Nationality: Filipino Religion: Roman Catholic Civil Status: Single II. EDUCATIONAL BACKGROUND TERTIARY: Bachelor of Science in Commerce – Management University of San Jose – Recoletos October 1999 SECONDARY: The Sisters of Mary School Talisay City, Cebu March 1995 ELEMENTARY: Sawang Calero Elementary School Tupas St., Sawang Calero, Cebu City April 1991 III. TRAININGS ATTENDED Six Sigma Green Belt Training WIPRO Philippines, Ltd. January 29 – 31, 2020 Process Knowledge Acquisition Melbourne, Australia August 26 – 30, 2019 Lean Training WIPRO Philippines, Ltd. 2019 Training Certification WIPRO Philippines, Ltd- Training Certification WIPRO Philippines, Ltd- Leadership/Customer Service Training WIPRO Philippines, Ltd- IV. WORK EXPERIENCE Wipro Philippines, Ltd. April 15, 2009 – September 2020 Process Trainer – Beverage Account 2015 – 2020 Customer Service Representative/Pseudo Trainer – Retail Account 2012 – 2015 Collections – Telco Account April 15, 2009 – 2012 88th Floor Gifts, Inc. Order Entry Supervisor August 2003 – December 2008 Abacus Book and Card Corporation Marketing/Sales Staff April 2000 – August 2003 V. Achievement/Contribution Became the Client Choice winner in 2016 Have created SOPs & process maps to streamline the process & updating them when required Became the project leader of a value-add project or initiative Became one of the Annual Client Choice finalists in 2019 Was privileged to go to Australia for a process knowledge acquisition in the 3rd quarter of 2019 Have planned & implemented engagement activities while on site and during Training From Home Doing a training on customer service before the process training Created process instructional videos to make virtual training effective Actively communicating with onshore team With knowledge of all the businesses across the account Actively supported the operations VI. CHARACTER REFERENCE Janice Site Training Manager WIPRO Philippines, Ltd. - Jocelyn Pelorina Group Lead WIPRO Philippines, Ltd. - Krisadina Alberto Team Leader WIPRO Philippines, Ltd. -