Celeste N. Acorda

CELESTE N. ACORDA 02 Maharlika Highway, Pengue Ruyu, Tuguegarao City,Cagayan Valley, Philippines, 3500 Mobile:- Email address:-Skype ID: celeste.acorda SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Order Entry – Accurate and precise data entry. Operational and Performance Management - More than 3 years working as a Customer Service Agent for certain projects, became a sales coach after a year, main task is to monitor Average Handling Time ( AHT) taking supervisory calls, developing individual coaching plans, maintains good rapport within the team. Inbound Sales – Taking sales calls for different project, achieving sales goals and recognized for outstanding Sales performance for 2 years. Telemarketing – Supervisory tasks handling a team of 10 agents, Monitoring the team’s sales conversion, top sellers and has maintained an average of 5 sales per day Appointment Setting - Lead generation for Real Estate agent for 3 years Social Media Management - Develop social media campaigns to help achieve corporate’s marketing goals. EMPLOYMENT HISTORY: FastExact South San Francisco, CA October 2017-August 2019 Dispatcher/Sales/Customer Service • • • • • • • Tasks include quoting customer requests, scheduling pickups, tracking shipments during transit, locating trucks. Making sure that units arrive on time both for pick-up and delivery. Respond to customer rate requests Scheduling pending shipments Track and trace existing shipments Locate Available Equipment Shipment updates to sales and customer Coordinate local Sales Appointments AustraliaWide First Aide Queensland, Australia March 2019- June 7.2019 Corporate Sales Administrator • Receives and addresses all corporate enquiries, updates on booking/students via email or phone, as necessary • Updates courses via Axcelerate with Trainer Agreement updates from trainers who accepted training allocations. • Creates and sends invoice/final invoices in the absence of Corporate Sales Administrator, or as necessary • Creates courses and sends confirmation to the point of contact (POC) in the absence of Corporate Sales Administrator, or as necessary • Manages and updates Corporate Course Tracker to make sure all courses are tracked accordingly and has completed full circle (booking to sending of certificates) • Sends follow up emails/Reminders regarding Participants List to Trainers via Axcelerate two weeks before training schedule • Records all students information based on received participants list from POCs in the Daily File • Books students to courses via Axcelerate and update Daily File accordingly • Sends out onsite course confirmation emails to participants and/or point of contact/employer for the participant’s company • Sends e-learning assessments to booked students via E-Learning Manager • Sends e-learning assessments reminder emails to POCs 24 and 48 business hours before the course date to advise them of all participants who have not yet completed E-Learning (ELA). • Sends follow up emails to clients (POCs or students) regarding pending/outstanding information so certificates can be released and updates • Corporate Outstanding Certificate Register which is co-managed by the Processing Team • Directly works with Processing Team in making sure all students information are complete and Corporate Outstanding Certificate Register is updated as necessary • Sends training certificates as necessary • Make adjustments to or edit participant details in student management system as per requests from clients and/or Corporate Services team • Communicate any discrepancies/unusual findings in data, courses, or general information to Corporate Sales Administrator and Director WEISSMAN, Law Atlanta, GA June 2015-October 2017 Order Entry Paralegal Assistant – Order Entry Department • • Responsible for verifying information in contract documents received as an order email and entering data into Softpro . Email Correspondence Backroom Paralegal Assistant • Responsible in ordering water, HOA and Payoff Statement using Softpro and GreenFolders. APACHE LEADS Queensland, AU July 2017-September 2017 (Saturday and Sunday Shift) Back Office Support/Customer Service Agent • Chat Support • Quality Assurance – Voice Recordings • Email Correspondence BECCA SHANAHAN of UNIVERSAL PROPERTIES NETWORK Portland, ME Account Executive June- • Responsible for prospecting, qualifying and generating new sales leads to support the agent/ realtor using lead management database Boomtown • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities with leads that are identified as nurture • Make sure that Lead Appointment Checklist is followed when setting appointment and also follow the cancellation and reschedule process if lead decided to cancel or reschedule • Demonstrated ability to meet and/or exceed determined sales and activity quotas. • Social Media Marketing Tami Holmes of HER Realtors Inside Sales Agent Dayton, OH June- • • • • Responsible for prospecting, qualifying and generating new sales leads to support the agent/ realtor using lead management database Commission Inc Qualify new leads by making calls using Commission Inc Dialer Campaign connected with RC softphone Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities with leads that are identified as nurture, watch and long term. Prepare SOD's and EOD's Report before and after shift to ensure ISA-Client communication with accordance to MOD's guideline • Demonstrated ability to meet and/or exceed determined sales and activity quotas. • Updating lead generation report as part of weekly tasks • A proven track record of strong client relationships. • Excellent client service skills. Cybercity Teleservices, Ltd. ( IQOR Philippines ) Customer Service Representative Jose Abad Santos Avenue 2009 Clark, Pampanga, Philippines December- • Customer Service Agent - Taking inbound calls from Direct TV and Ironwood Communications technicians, provide support when assisting Customers on field. • Sales Coach – Monitor Average Handling Time (AHT) , Taking supervisory calls. • Inbound Sales Agent – Back Up Support for Infomercial calls EDUCATIONAL ATTAINMENT: RVM University of the Immaculate Conception Bonifacio Street, Davao City Bachelor of Arts in Communication Major: Communication Arts References: Lisa Blackmon HR Director-Weissman, Law Atlanta, Georgia