Celeste N. Acorda

Operational and Performance Management - More than 3 years working as a Customer Service Agent for certain projects, became a sales coach after a year, main task is to monitor Average Handling Time ( AHT) taking supervisory calls, developing individual coaching plans, maintains good rapport within the team.
Inbound Sales – Taking sales calls for different project, achieving sales goals and
recognized for outstanding Sales performance for 2 years.

Telemarketing – Supervisory tasks handling a team of 10 agents, Monitoring the team’s sales conversion, top sellers and has maintained an average of 5 sales per day

Appointment Setting - Lead generation for Real Estate agent for 3 years

Social Media Management - Develop social media campaigns to help achieve corporate’s marketing goals.

Data Entry - Accurate and Precise data input.