Cejhay Thompson

CE-JHAY THOMPSON 214 Westmeade, Block 7, Bridgeport P.O, St. Catherine, Jamaica, W.I Mobile: -/ -, Email-PROFILE I am a focused and hardworking individual who is able to troubleshoot complex problems and get the job done. My experience over the years has helped me to develop my sales skills. I have excellent organizational, oral and written communication skills, which often times prove beneficial in completing assigned task. EXPERIENCE Upwork Virtual Assistant ▪ ▪ ▪ ▪ ▪ ▪ Inspect deliveries to ensure they match order and invoice criteria Organize and manage inventory Maintain relationship with vendors for orders and/or to communicate issues if any arise Prepare daily and monthly inventory reports Monitor inventory to ensure the inventory quota is met to prevent overstocking and/or stock outages Assisted customer with resetting password on platform Digicel Retail Store, Portmore Mall Retail Team Lead ▪ ▪ ▪ ▪ ▪ ▪ April 2022 - November 2023 June 2018- February 2022 Identify and execute strategic sales activities geared at increasing subscriber base within a multifaceted market segment. Maintain and account for stock of devices and cash collected Achieve sales objectives while providing the highest level of customer satisfaction. Provide relevant responses to customer concerns, service requests based on facts related to the company’s products or services Training of junior staff members Create and implement end-to-end candidate hiring processes to ensure a positive experience Sutherland Global Services Technical Support Representative- AT&T ▪ ▪ ▪ ▪ May 2017 - February 2018 Handle Customer service request relating to billing issues or account changes Sign new customers for home and entertainment packages as well as new cellphone packages Negotiate the right packaging and pricing for customers Troubleshooting customer equipment and home security Collections Agent-Toyota Financial Services ▪ Handle Customer service request relating to billing issues or account changes ▪ Create trusted relationship with debtors when possible to avoid future issues ▪ Negotiate payment plans or pay off deadlines ▪ Update account status and database regularly EDUCATION Linton’s Academic Service September 2013 – July 2015 CARIBBEAN ADVANCED PROFICIENCY EXAMINATION SUBJECTS​​ GRADES ▪ ▪ ▪ ▪ Communication Studies Sociology Biology ( unit I) ​ Biology (unit II)​​ III IV IV IV Holy Childhood High School 2013 September 2008 – July CARIBBEAN EXAMINATION COUNCIL SUBJECTS​​ ▪ Mathematics GRADES II ▪ ▪ ▪ ▪ ▪ English Language Human& Social Biology Social Studies Information Technology Biology II ​II III III II INTERESTS ▪ ▪ ▪ ▪ ▪ Volunteering Swimming Reading Researching about artifacts Traveling SKILLS ▪ Microsoft Applications (PowerPoint, Word Processing, Access, Excel) ▪ Self-discipline ▪ Adaptability ▪ Attention to details REFERENCES Available upon request