Cejhay Thompson

Upwork April 2022 - November 2023

Virtual Assistant

▪ Inspect deliveries to ensure they match order and invoice criteria

▪ Organize and manage inventory

▪ Maintain relationship with vendors for orders and/or to communicate issues if any

arise

▪ Prepare daily and monthly inventory reports

▪ Monitor inventory to ensure the inventory quota is met to prevent overstocking and/or

stock outages

▪ Assisted customer with resetting password on platform

Digicel Retail Store, Portmore Mall June 2018- February 2022

Retail Team Lead

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Identify and execute strategic sales activities geared at increasing subscriber base within a multifaceted market segment.

Maintain and account for stock of devices and cash collected

Achieve sales objectives while providing the highest level of customer satisfaction. Provide relevant responses to customer concerns, service requests based on facts related

to the company’s products or services

Training of junior staff members

Create and implement end-to-end candidate hiring processes to ensure a positive

experience

 Sutherland Global Services May 2017 - February 2018

Technical Support Representative- AT&T

▪ Handle Customer service request relating to billing issues or account changes

▪ Sign new customers for home and entertainment packages as well as new cellphone

packages

▪ Negotiate the right packaging and pricing for customers

▪ Troubleshooting customer equipment and home security

Collections Agent-Toyota Financial Services

▪ Handle Customer service request relating to billing issues or account changes

▪ Create trusted relationship with debtors when possible to avoid future issues

▪ Negotiate payment plans or pay off deadlines

▪ Update account status and database regularly