CEDRIC LYLE CASCANO
CUSTOMER SERVICE REPRESENTATIVE
PERSONAL
PROFILE
SKILLS
An experienced Customer
Service Representative provided
2 years of excellent customer
support with satisfaction. To
obtain the best position that
would best fit my qualifications
and develop further my skills for
continuous career
development.
Excellent Communicator.
Tactful and articulate.
The ability to work under pressure and multi-task.
The ability to follow instructions and deliver quality
results.
WORK
EXPERIENCE
CONTACT
TELEPERFORMACE PHILIPPINES
Purok 6, Brgy. Dalakit
Catarman Northern
Samar.
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N/A
EDUCATION
FEB 2019 - FEB 2021
Provided conferencing support via phone, chat and
email (Reservations, Call placement, Call facilitation
and Transcription).
Upskilled agent.
Part of a collaboration group that assists and
supports clients with products such as WebEx, Zoom,
and Bluejeans.
Mentored new hired agents.
Virtual Assistant
(2021)
Southwestern Univeristy, Cebu
Philippines
BS Pyschology
(Undergraduate-
Cold Calling.
Data Entry.
Lead Generation,