Cecilia Estevez

CECILIA ESTEVEZ 08-May-78 ⚑ Argentinian & Italian-✆ - ⌖ Madrid, Spain ❖ linkedin.com/in/ceciles2020/ ABOUT ME Professional with global experience in QA, specializing in manual software testing and project management in agile environments. With an international trajectory and the ability to adapt to multicultural environments. Contributed to the testing team at Amazon, focusing on Alexa and mobile devices, with an emphasis on software problem-solving and product quality improvement. WORK EXPERIENCE 2019 - 2023 Bucharest, Romania QA ENGINEER AMAZON amazon.com QA Software Engineer for Alexa Shopping International Quality Team. Manual software testing on Alexa devices. Software testing & training on Android & iOS mobiles. Creation of Test accounts in Kamino. Creation and execution of Test Plans and Test cases in TestRail. E2E, Ad hoc, Feature, Regression & Smoke testing. Graphical user interface (GUI) & voice user interface (VUI) tests. Accessibility. Bug report in Jira. Weekly bug triage for tracking & prioritization. Documentation in Con uence. Project Management in Kanban. Data analysis on Power BI. Powerpoint presentations. Excel reports. SME of the processes for communication with Stakeholders in accordance with SOPs and SLAs. Communication on Chime & Slack. Amazon web services (AWS). Agile / Scrum methodologies. MACHINE LEARNING DATA ASSOCIATE II AMAZON amazon.com Alexa Shopping Machine Learning Data Associate for English & Spanish locales. Root Cause Analysis. Tracking of natural language understanding (NLU) issues on AI. Evaluation of trends and patterns. Annotations, transcriptions and veri cations for quality. Promotion from Associate I to II. 2019 - 2019 Cork, Ireland CUSTOMER EXPERIENCE SPECIALIST TELUS INTERNATIONAL telusinternational.com Airbnb Customer Service for English & Spanish locales (Hosts & Guests). Attention and monitoring of rental processes to improve the user experience. Veri cation of user documents. Reception of claims. 2010 - 2017 Buenos Aires, Argentina PAYROLL SPECIALIST PAREXEL INTERNATIONAL parexel.com Payroll & Personnel Administration for LA reporting to Global Payroll in Germany. Employee support through Ticketing system. Turnover data analysis. Participation of ORACLE system HR module UAT in Boston, US. Excel reports. Six Sigma Yellow Belt certi cation. 2006 - 2009 Buenos Aires, Argentina fl fi fi fi ✉︎ HR ANALYST EMERSON emerson.com Payroll news & personnel administration for Argentina & Chile. Employee support. Taxes. Kronos system & Peoplesoft HR implementation. Data analysis and Excel reports. Audits support. Reception coverage. 2001 - 2006 Buenos Aires, Argentina HR ADMINISTRATIVE ASSISTANT PROMOSTAR S.A. promostar-sa.com.ar Payroll for permanent and temporary employees. Excel reports and Salary system. Employee support. Absenteeism control. Management of schedule, meetings & travel. Temporary reception coverage. 1998 - 2001 Buenos Aires, Argentina SURVEY TRANSLATOR MARKETING ENTREPRENEUR Translation of customer satisfaction surveys for Ford Argentina in Spanish & English. 1998 - 1999 Buenos Aires, Argentina ADMINISTRATIVE ASSISTANT CLAASS S.R.L. Receptionist and Administrative Assistant. Spanish & English translations. Coordination of schedule, meetings & travel. Correspondence & mail. Management of suppliers. General administrative support. LANGUAGE SKILLS SPANISH: Mother tongue ENGLISH: Pro cient C1. Super intensive course for TOEFL - TOEIC at CES New York, US. FRENCH: Basic A2. 4th year. Alliance Française Argentina PORTUGUESE: Basic A2. Berlitz Institute 2nd Level (2012) EDUCATION 2001 - 2006. Buenos Aires, Argentina Bachelor's Degree in Labor Relations - 3rd year complete University of Buenos Aires 1991 - 1995 Buenos Aires, Argentina Bilingual Spanish & English Baccalaureate with Curricular Options. St. Nicholas English School HARD SKILLS Excellent command of Microsoft Of ce: Advanced Excel, Outlook, Word & PowerPoint I AWS I Chime & Slack I Agile project management tools: Kanban, Jira, Con uence I Issue tracking tools: Jira, SIM & TCorp I Software Quality Assurance: Testlink, Testrail & Kamino I HR Softwares: Oracle, PeopleSoft, Kronos, Salary I Power BI I CMD I ADB I Android Studio I iMazing SOFT SKILLS fl fl fi fi Attention to detail, effective communication, problem-solving, teamwork, time management. Analytical, committed, empathetic, honest, independent, patient, re ective, & respectful.