I am a QA professional with global experience in manual software testing and agile project management, specializing in enhancing product quality and solving software issues. Proven track record at Amazon's Alexa Shopping International QA team, performing Feature, Regression, Smoke, Ad Hoc, and exploratory testing on Alexa, Fire TV and mobile devices, with expertise in TestRail, Jira, and Kanban. Adept at stakeholder communication, bug triaging, and documentation. Background in machine learning data analysis and AI improvements, coupled with customer service and payroll administration. Multilingual, with advanced proficiency in Microsoft Office, known for effective communication, problem-solving, and attention to detail.