Cecilia Anthony Kanywenywe

C EC I L I A A N T H O N Y K A N Y W E N Y W E V I R T U A L A S S I S TA N T |-| Dar es Salaam, Tanzania - ABOUT ME I am a skilled Virtual Assistant trained through ALX Africa's 8-week Virtual Assistant program. Specializes in administrative support, customer service, and digital tools, with a focus on schedule management, communication handling, and operational efficiency. With a background in customer service and community engagement, I offer strong organizational skills, attention to detail, and proactive problem-solving. WORK EXPERIENCE Virtual Assistant | Black Pyramid | Zanzibar | Jun 2024 - Present ▪ Provided general administrative support to real estate agents and management. ▪ Managed calendars and schedules, including booking appointments, property viewings, and team meetings. ▪ Handled travel arrangements and itinerary planning for business trips, including flight and accommodation bookings. ▪ Organized and maintained digital filing systems (Google Drive, Dropbox). ▪ Oversaw email inbox management, ensuring timely and professional communication. Performed accurate data entry and maintained client and property databases. ▪ Created and formatted documents using Microsoft Word, Excel, and PowerPoint. ▪ Coordinated virtual and in-person meetings, including preparing agendas and taking minutes. ▪ Responded to client inquiries and followed up on leads, delivering high-quality customer service. ▪ Assisted with online property listings and managed updates across multiple platforms. ▪ Contributed to social media and marketing efforts by supporting content preparation. Community Organizer/Loan Officer | Brac Tanzania Microfinance Limited | Dar es Salaam | Jun 2023 - May 2024 • Admission of new clients according to the target and facilitating loan disbursement to ideal borrowers. • Identification of potential clients through survey. • Prepare weekly and monthly report. • Facilitate submission of loan applications to branch manager for verification, recommendation and approval. • Assist applicants to complete loan applications including collection supporting documents. • Share information about the benefit of microfinance to all sectors of the community. • Ensuring installment collection on the definite collection date and giving effort to overdue realization per set target. • Execution of work According to regulation and circulation. • Provide prompt service to customers and establishing relationships through courteous behavior. Call Center Agent | Pula Advisers | Jan 2023 - Jul 2023 • Make 80+ outbound calls every day. • Participate in weekly calls with HQ and provide timely updates and priorities. • Build relationships with staff and clients. • Update task tracking using google documents, WhatsApp, and other software as requested. • Submit daily and weekly reports and KPIs as requested. • Lead Implementation of surveys. • Support with any challenges related to registration and claims processing. • Any other duties assigned from time to time. Program Facilitator/Peer Business Coach | Digital Opportunity Trust | May 2018 - Jul 2022 • Facilitating Economic Empowerment Programs which includes employability, entrepreneurship and digital skills in the society. • Conducting Coaching sessions by establishing coaching relationship. • Writing weekly and monthly reports. • Mobilization of youth to join the program with the help of local leaders. • Conducted intensive coaching and mentoring sessions. • Conducting startup foundation training and writing weekly and monthly reports. • Organize seminars between community beneficiaries and business experts and legislators. • Analyzed and interpreted data and conducted new knowledge based on the research finding. EDUCATION Bachelor of Arts in Political Science and Public Administration, University of Dodoma, Dodoma | 2017 Advanced Certificate of Secondary Education, Lutheran Junior Seminary Secondary School | 2013 Ordinary Level Certificate of Secondary Education, Rosmin Secondary School | 2010 SKILLS customer service Google workspace Call center operations communication problem solving Time Management Digital Tools such as Canva, Hootsuite, and data collection software LANGUAGES English (Advanced High) Swahili (Superior/Native) COURSE Virtual Assistant skills in the Digital Age | ALX Africa | Jul 2024 - Present Organized and Detail oriented Training and Facilitation