Cecile Carol B. Jacob

 Cecile Carol B. Jacob Mobile : - Tel. No : 02 - Email : - ************************************************** CAREER OBJECTIVE “ To pursue a challenging and rewarding career wherein the applicant’s academic background, personal strengths and work experiences can be tapped efficiently and will contribute in achieving the company’s goals, personal and professional growth.” WORK EXPERIENCES TELEPERFORMANCE November 6, 2012 toConsumer Sales Specialist ( Telco Account ) May 15, 2016TELSTRA Dealing with all calls politely, courteously, professionally & assertively. Understanding the customers’ needs through effective listening and probing. Provide the best solution possible in order to settle disputes and queries about the company’s products and services. Adhering and meeting the required company standards and targets every month. IBM DAKSH GLOBAL PROCESS SERVICES PHILS. INC. January 7, 2011 to Customer Sales Associate ( Financial Acc October 20, 2012CITIBANK SEARS Provide customer service and assist Sears customers with their billing queries. Understanding the customers’ needs through effective listening and probing skills. March 5, 2001 to Customer Service Representative October 10, 2010SMART GOLD POSTPAID ACCOUNT Deliver extraordinary customer care by responding to customers’ questions concerning their accounts Grow and nurture customer relationships on each and every call that result in measurable customer value Document necessary account information and offer solutions that benefit the customer Maintain acceptable performance standards, including effectiveness, efficiency and quality. Upholds the client policies (call handing, password, security, systems, and confidentiality. PASCUAL LABORATORIES INC. January 1995 to Professional Sales Representative November 1996 Responsible for realizing the sales targets by acquiring new accounts while maintaining existing accounts. Promotes, sells and distributes the products and services of the company and ensures awareness through product briefs and materials. TEXAS INSTRUMENTS PHILS., INC. August 1992 toProduction Specialist November 1994 Responsible in producing semi-conductor materials needed in the creation of electronic gadgets and tools used in devices. EDUCATIONAL BACKGROUND SAINT LOUIS UNIVERSITY BS COMMERCE BONIFACIO ST., BAGUIO CITYMARKETING MAJOR SY JUNE 1988 – MARCH 1992 QUALIFICATIONS ¥Above average oral and written communication skills ¥Has strong background in customer service and public relations ¥Strong people skills, with innate desire to meet people with cross cultural barriers among and within people ¥Responsible and dependable team work Dynamic, self-driven, highly motivated and hardworking ¥High personal commitment to one’s work ¥Willing to learn and has the initiative to learn PERSONAL BACKGROUND Birthday:April 8, 1971 Citizenship:Filipino Religion:Roman Catholic Status:Married Spouse Name:Epherico Cyprian Issachar B. Jacob Address:1 Abelardo cor. Bach St. Ideal Subd., Don Jose Hts. Quezon City CHARACTER REFERENCE Ademar Aurelio Supervisor Teleperformance - Grace dela Merced Senior Sales Consultant Tech One Global Philippines - Vincent M. Alfonzo Senior Sales Consultant Tech One Global Philippines -