Cecil Buenaobra

I worked as a Sales Associate and later as a Supervisor at a clothing store, where I assisted customers with product selection, handled transactions, and ensured the store's presentation was maintained. As a Supervisor, I led the sales team, trained new staff, managed shifts, and ensured our daily sales goals were met. This role significantly enhanced my leadership, customer service, and retail sales skills in a fast-paced environment. Additionally, I have experience working in call centers for both telecom and finance companies, where I managed a high volume of customer inquiries related to billing, service issues, and financial accounts. I utilized Salesforce to manage customer interactions, track cases, and ensure accurate record-keeping. These roles strengthened my communication, problem-solving, and multitasking abilities while maintaining efficiency and professionalism. I also worked as an Appointment Setter, where I contacted potential and existing customers to schedule meetings, consultations, or service appointments. I used CRM tools to manage leads, update records, and follow up on inquiries. This role sharpened my communication, organization, and lead conversion skills while effectively supporting sales and customer service teams