Cavel Mothersill

CAVEL MOTHERSILL Customer Service Specialist Saint Ann, Jamaica - - PROFILE My objective is to work in an industry that promotes and encourages personal growth and utilize my skills and knowledge for the benefit of that industry towards achieving its objectives as a leader in its field. EMPLOYMENT HISTORY Customer Service Representative, D's Tech Support • Resolved customer complaints in a timely and professional manner, resulting in a 20% increase in customer satisfaction ratings • Maintained customer records and created detailed reports for management Sales Representative, Kim's Couture • Analyzed customer feedback to identify opportunities for improvement and increased customer satisfaction by 40% Cashier, G2Trading • Maintained an accurate cash drawer, ensuring that all cash and receipts were balanced at the end of each shift. • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service • Greeted customers in a friendly and professional manner Sales rep/Customer service representative, CWH Cooking Gas Company LTD. Apr 2015 — Jun 2015 Saint Ann Nov 2016 — Mar 2017 Saint Ann Jan 2018 — Mar 2018 Saint Ann Apr 2018 — Oct 2018 Saint Ann • Developed a system for tracking customer preferences that resulted in improved customer service and higher sales • Provided customers with product and service information, resulting in a 17% increase in sales Data collector, YSEP (Youth Summer Employment Program) Jul 2019 — Aug 2019 • Utilized a range of data collection methods such as questionnaires, interviews, and observations to capture data • • Designed and implemented a survey instrument to collect data in the field that ensured accuracy and completeness Cashier, Bamboo Beach Club Braco • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service • Greeted customers in a friendly and professional manner • Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift Oct 2019 — Dec 2019 Trelawny Customer Service Representative, Amazon Jul 2021 — Mar 2022 • Handled high-volume of customer inquiries in a professional and timely manner, resulting in an increase in customer satisfaction ratings • Used customer relationship management (CRM) systems to accurately track and manage customer data Customer service representative, UPS Saint Ann Jul 2022 — Mar 2023 • Resolved customer complaints in a timely and professional manner, resulting in an increase in customer satisfaction ratings • Collaborated with other departments to ensure customer satisfaction • Maintained customer records and created detailed reports for management • Used customer relationship management (CRM) systems to accurately track and manage customer data Appointment setter, SmartSetters Remote Jan 2023 — Mar 2023 • Developed and maintained a database of customer contacts to ensure timely follow-up and communication • Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management • Developed an effective cold-calling strategy that increased the number of appointments set Remote EDUCATION St Monicas College Jul 2020 — Nov 2020 Saint Ann Front Office/Receptionist| Customer Service Graduated top of my class With a Certificate of Excellence in both courses York Castle High School Jan 2011 — Jul 2014 Brown's Town SKILLS Problem Solving Expert Computer Skills Expert Ability to Work in a Team Expert Communication Skills Expert Teamwork Expert Customer Service Expert Microsoft Office Expert Customer Support Expert Fast Learner Expert Sales Expert Communication Expert Front Office Expert Effective Time Management Expert LANGUAGES English Native speaker