Cavel Mothersill

My name is Cavel Mothersill, a dedicated Customer Service Specialist from Saint Ann, Jamaica. Over the years, I have developed a robust portfolio of skills and experiences in various customer service and sales roles. My career goal is to work in an environment that fosters personal growth, where I can leverage my skills and knowledge to contribute significantly to the industry's success.

My professional journey began in April 2015 when I took on the role of Customer Service Representative at D's Tech Support. Here, I was instrumental in resolving customer complaints, which led to a notable 20% increase in customer satisfaction ratings. This role honed my ability to maintain detailed customer records and create comprehensive reports for management.

In November 2016, I transitioned to a Sales Representative position at Kim's Couture. My analytical skills were key in identifying opportunities for improvement based on customer feedback, resulting in a 40% increase in customer satisfaction. Following this, I worked as a Cashier at G2Trading in early 2018, where I maintained an accurate cash drawer and operated various electronic equipment efficiently.

From April to October 2018, I served as a Sales Representative and Customer Service Representative at CWH Cooking Gas Company LTD. I developed a system for tracking customer preferences, which significantly enhanced customer service and boosted sales by 17%.

In the summer of 2019, I joined the Youth Summer Employment Program (YSEP) as a Data Collector, utilizing various data collection methods to ensure accurate and comprehensive data capture. Later that year, I worked briefly as a Cashier at Bamboo Beach Club Braco, where I consistently balanced cash drawers and followed store policies to improve customer service.

My tenure at Amazon from July 2021 to March 2022 involved handling high volumes of customer inquiries and using CRM systems to manage customer data effectively, which contributed to higher customer satisfaction ratings. At UPS, where I worked from July 2022 to March 2023, I resolved customer complaints and collaborated with other departments to ensure customer satisfaction.

Most recently, I was an Appointment Setter at SmartSetters, where I developed a database of customer contacts and implemented an effective cold-calling strategy that increased appointment settings. My educational background includes a Certificate of Excellence in Front Office/Receptionist and Customer Service from St Monica's College, where I graduated top of my class in 2020, and a high school diploma from York Castle High School.

I am proficient in problem-solving, teamwork, communication, time management, and various computer skills. As a native English speaker, I excel in providing expert customer service and support. My diverse experiences have equipped me with the expertise needed to thrive in any customer-centric role.