Catrine Rosary Ocampo

C ATRINE R OSARY I. O CAMPO Quezon City, Metro Manila, Philippines T: - | M: -| Email:-Highly motivated professional with adequate experience in business management, advocacy campaigns, customer support, content writing, and marketing. Holds an active lifestyle by taking part in community events, overseeing a self-established business, and continuously learning new things. Possess the abilities to handle different tasks, practice efficient time management, and produce favorable work which leads to satisfied clients. PROFESSIONAL EXPERIENCE Business Operations and Social Media Manager April 2020 – March 2024 Happy Tots Online Toy Store Manila, Philippines • Manage an online toy store catered to toddlers, preschoolers, and grade-schoolers. • Oversee day-to-day operations on sales by fostering professional relations with both suppliers and customers. • Ensure steady flow of profits by analyzing growing market trends and adapting effective sales practice. • Perform bookkeeping, inventory, advertising and data entry functions. • Manage social media and digital marketplace accounts • Curate engaging social media posts, plan strategies and campaigns to align with business goals and handle customer service Freelance Content Writer and Executive Assistant • Wrote content articles, research/academic papers, resume, and cover letter for different clients. • Edited and proofread papers when necessary. • Provided administrative and HR support to Exectuive Management personnel. February 2016 - Present Face-To-Face Sponsorship Acquisition Specialist January 2016 - July 2016 World Vision Development Foundation Quezon City, Philippines • Assigned in different places to acquire sponsors for the children under the care of World Vision Philippines. • Identified key plans and strategies to attract more attention to the cause of the organization. • Met monthly targets and KPIs through researching about the target market and securing their donations for the sponsored children. • Ensured that monetary donations from sponsors were deposited to the organization’s account safely and correctly. Online Customer Service Representative July 2014 - January 2016 C.P. Asian Solutions Company Ltd. Manila, Philippines • Served as a Chat Support and Customer Service Agent in an international marketing and distribution company. • Engaged proactively with customers by offering chat support and issue resolutions. • Identified possible website errors/technical problems and came up with solutions to avoid encountering such in the future. ACADEMIC BACKGROUND AND INTERNSHIPS Bachelor Of Science in Travel Management University of Santo Tomas 2009 - 2014 Manila, Philippines Airport Operations Intern Gulf Air February - March 2014 Manila, Philippines Recruitment Department Intern Philippine Airport Ground Support Solutions Inc.- Sky Aviation Learning Center Inc. QUALIFICATIONS AND January 2014 Manila, Philippines RECOGNITIONS Civil Service Certificate for Professionals Civil Service Commission December 2015 Manila, Philippines Ms. Casino Filipino (PAGCOR) 2011 • Served as the Philippines’ delegate to the Queen of the World 2011 pageant held in Germany. • Hosted PAGCOR’S events, judged pageants, participated in charitable programs, and carried out trainings for young women interested in joining pageants with a cause. Ms. Philippines Earth Runner-Up 2011 • Advocated for environmental conservation and protection by engaging in dialogues with different stakeholders as well as promoting awareness among various grassroots communities in the Philippines. SKILLS • Highly proficient in various computer programs and operations (Microsoft Office, Google Workspace, Salesforce, Zoom, Skype, Canva, Photoshop, Asana, social media apps) • Excellent communications skills (Fluent in English and Filipino, knowledge in German and French) CERTIFICATIONS • Marketing Fundamentals - Small Business Marketing Success • Must-Have Skills (Training) for Virtual Assistant in 2024 • The Complete Digital Marketing Course