Cathy Grace L. Conjurado
Blk. 1 Lot 6, Banker's Avenue, Banker's Village 5,
Guitnang Bayan 1, San Mateo Rizal Contact
No.:-
E-mail address:-OBJECTIVES
To obtain a position where I can utilize my work experience and education to improve
company's operation
QUALIFICATIONS PROFILE
• Computer literate
• Able to utilize Microsoft Office software: MS Word, MS Excel, MS PowerPoint
• Typing Skills: 40 words per minute
• Excellent in interpersonal and communication skills
• Efficiency in English grammar communications
• Capacity to multitask: maintaining tasks within the timeframe
• Adapt quickly to changing environment
WORK EXPERIENCE
• Aegis People Support August 2011 – February 2014
• Position: Technical Service Representative
• Responsibilities:
o Answering technical service inquiries from customers
o Do Floor walks for new hires
o Assisting agents in the production floor
• Startek Philippines
September 2014 – November 2017
• Position: Customer Service Representative
• Responsibilities:
o Serves customers by selling products and meeting customer needs.
o Resolves customer complaints by investigating problems, developing solutions,
preparing reports, and making recommendations to management
• Alorica Philippines
February 2018 – March 2020
• Position: Quality Control Specialist
• Responsibilities:
o Carefully maintain complaint and processing through records and tracking systems,
including root cause and corrective actions
o Develop new standards for production and design, with improvements as needed, and
create testing protocols for implementation across all service lines
o Monitor risk-management procedures, and maintain and analyze problem logs to
identify and report recurring issues to management and product development
EDUCATIONAL BACKGROUND
Collegiate
Unibersidad De Manila
Bachelor of Science in Business Administration Major in Marketing
Manila
Secondary
Manuel A Roxas High School
Manila
Primary
Justo Lukban Elementary School
Manila