Cathy Grace Conjurado

Cathy Grace L. Conjurado Blk. 1 Lot 6, Banker's Avenue, Banker's Village 5, Guitnang Bayan 1, San Mateo Rizal Contact No.:- E-mail address:-OBJECTIVES To obtain a position where I can utilize my work experience and education to improve company's operation QUALIFICATIONS PROFILE • Computer literate • Able to utilize Microsoft Office software: MS Word, MS Excel, MS PowerPoint • Typing Skills: 40 words per minute • Excellent in interpersonal and communication skills • Efficiency in English grammar communications • Capacity to multitask: maintaining tasks within the timeframe • Adapt quickly to changing environment WORK EXPERIENCE • Aegis People Support August 2011 – February 2014 • Position: Technical Service Representative • Responsibilities: o Answering technical service inquiries from customers o Do Floor walks for new hires o Assisting agents in the production floor • Startek Philippines September 2014 – November 2017 • Position: Customer Service Representative • Responsibilities: o Serves customers by selling products and meeting customer needs. o Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management • Alorica Philippines February 2018 – March 2020 • Position: Quality Control Specialist • Responsibilities: o Carefully maintain complaint and processing through records and tracking systems, including root cause and corrective actions o Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines o Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development EDUCATIONAL BACKGROUND Collegiate Unibersidad De Manila Bachelor of Science in Business Administration Major in Marketing Manila Secondary Manuel A Roxas High School Manila Primary Justo Lukban Elementary School Manila