Cathy Grace Conjurado

Work Experienced

•Quality Assurance Specialist from 2018 - 2020

Roles and responsibilities:

• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Identify training needs and take action to ensure company-wide compliance
• Interpret, build upon, and comply with company quality assurance standards

•Customer Service Representative from 2011 - 2017

Roles and Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.

-Computer Literate

-Adapt quickly with new environment

-Trainable

-Team player

-Flexible