Catherine Watitu

CATHERINE GITIRI P.O. Box 122 – 00618 Nairobi, Kenya Telephone: - | Email:- PERSONAL PROFILE I am an ambitious, passionate and trustworthy professional with experience in administration, management and operations. I have work background in tech world, schools and retail establishments. My accomplishments include helping organizations to improve administrative systems, acquiring new clients as well as fostering customer loyalty. My education background is Business Administration and Entrepreneurship. I am eager to embrace new challenges that continuously add value to myself and others. KEY COMPETENCIES     Computer and IT aptitude – Microsoft Office among other applications Good command of English and Kiswahili Ability to work in cross-functional teams Ability to use data and information for decision making PROFESSIONAL BACKGROUND November 2022 to date: Office Administrator at Wizglobal Limited, a tech firm based in Nairobi developing systems for Unit Trusts, Pension Schemes, Bulk E-Mail and SMS applications. As the office administrator, I assist in the day to day office activities. My roles and responsibilities entail:  Developing proposals, bids and Expression of Interest (EOI) documentation.  In charge of company records and bookkeeping.  Overseeing purchases, petty cash and inventory management.  Coordinating business planning and budgeting cycles.  Facilitating development of customer relationship standards and working with the cross-functional team to uphold the standards.  Handling internal and external correspondences with multiple stakeholders.  Handing telephone and email inquiries to drive conversions, assistance and problem resolution. March 2016 – July 2018: Administrator at Royal Montessori Kindergarten, Nairobi. Page 1 of 4 As the school administrator, I assisted the director in overseeing day-to-day operations so as to achieve the financial, operational and stakeholder-relationship goals of the business. Specifically, my roles and responsibilities entailed:  Looking after the welfare of the 100 pupils and 10 members of staff.  Undertaking various marketing initiatives to grow the school’s customer base. Over the two years, we grew the student population from 10 to 100.  General record keeping, accounting, purchasing and inventory management.  Planning and budgeting.  Development of customer relationship standards and working with the team to uphold the standards.  Handling internal and external communications such as letters, memos, school newsletters and social media.  Handling visitors to the school with the aim of maintaining positive impressions. February 2015- October 2015: Sales personnel at Glow light Interior Lighting and Décor, an interior lighting and décor retail shop based in Nairobi As a sales attendant, I assisted customers through the purchase cycle while also looking after the store inventory. Key skills gained:  Market growth through relationships  The art of negotiation and sales conversion  After-sale services  Assembling and connection of chandeliers April 2013 – November 2014: Teaching English in China Key skills and competences gained:  Early childhood development  Different teaching techniques to make learning interesting  Using the Multiple Intelligence teaching approach to discover each child’s special talent  Child care and support October 2011- January 2012: Industrial Attachment at Safari Park Hotel and Casino. Key skills and competencies gained:   Front office skills ( Switch board, Reception, Business Centre, Guest Relations Officer) Housekeeping and laundry services Page 2 of 4  Restaurant services (Café Kigwa, Italian and Chinese restaurant ) December 2009 - August 2010: Joy Point Enterprises, a medium retail shop in Nairobi Key skills and competencies gained:  Stakeholders management including customers, suppliers, staff and government agencies  Customer relationship  Inventory management  Cash handling ACADEMIC BACKGROUND  Sept 2015- Oct 2019: Kenya Methodist University Bachelor of Business Administration – Entrepreneurship Option  Sept 2010 – March 2015: Nairobi Institute of Business Studies Diploma in Hospitality Management  Feb 2006 -Nov 2009: Loreto High School Kiambu Kenya Certificate of Secondary Education  January 1998 –November 2005: Mountain View School. Kenya Certificate of Primary Education OTHER INTERESTS AND HOBBIES        Community development (book drives and charity for children in low income areas) Baking (all types of celebratory cakes) Member of the church choir Poultry farming Swimming Music Travelling and nature excursions REFEREES Page 3 of 4 Mrs. Milka Mukami Khagai Royal Montessori Kindergarten Telephone: -. Email:-Mrs. Jennifer Muigua Glowlight Electricals Telephone: - Email:-Ms. Anne Wangari Kagambi Telephone: - Email:- Page 4 of 4