Catherine Watitu

With a background in Business Administration and Entrepreneurship, I have developed a versatile skill set through various roles in office administration, customer service, and operations management. As an Office Administrator at Wizglobal Limited, a tech firm based in Nairobi, I handle essential administrative tasks such as developing proposals, managing company records, bookkeeping, and overseeing purchases and inventory management. My role extends to coordinating business planning and budgeting cycles, which ensures smooth operations across the board.

A key aspect of my work is building and maintaining strong relationships with clients and stakeholders. I facilitate the development of customer relationship standards and work closely with cross-functional teams to ensure these standards are upheld. My ability to handle both internal and external communications efficiently has helped drive conversions and enhance customer satisfaction. I manage inquiries via telephone and email, resolving issues promptly and professionally.

Prior to my role at Wizglobal, I served as an Administrator at Royal Montessori Kindergarten, where I was responsible for the welfare of both students and staff, along with managing daily school operations. I spearheaded marketing initiatives that led to a significant increase in the student population, growing from 10 to 100 during my tenure. I also oversaw record-keeping, accounting, and customer relationship management, which were crucial to the success and reputation of the institution.

In addition to my administrative roles, my experience as a Sales Personnel at Glowlight Interior Lighting and Décor sharpened my skills in sales, negotiation, and inventory management. My experience spans different sectors, from teaching English in China to working in hospitality at Safari Park Hotel, where I gained hands-on experience in front office operations, housekeeping, and restaurant services.

Key skills I bring to any role include strong proficiency in Microsoft Office applications, excellent communication abilities in both English and Kiswahili, and the capacity to work effectively in cross-functional teams. I am a quick learner, adaptable to new challenges, and continuously strive to enhance both my personal and professional growth.

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