Catherine Schwartz

CATHERINE VALDEZ SCHWARTZ Core Qualifications • Efficiency/Flexibility - Open to change; rapidly adapts to new information, changing conditions, and unexpected obstacles. • Conflict Management - Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. • Employee Development - Develops the abilities of others by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. • Creative Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. • Influencing/Negotiating - Builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals. Profile To secure a long-term career that allows me to grow professionally and enables me to learn and implement new techniques and technologies. I would like the opportunity to utilize my skills, experience, and dedication for the betterment and long-term growth of my new professional home. I am highly motivated, determined, and inquisitive, with a strong desire to learn new things. This, coupled with the fact that I am quick to understand, utilize, and implement the knowledge I have received, will allow me to quickly become an invaluable member of your team. Experience Controller - sparkDEMAND, LLC November 2017 - Present-- Redland Downs San Antonio, TX 78247 LinkedIn.com/in/ Catherine-Valdez Responsibilities • Handle all accounting and tax matters, including A/P, A/R, fixed assets, credit, payroll, business tax, income tax; responsible for cash flow; close books and prepare financial reports for monthly and yearly. • Participate in financial strategic planning, prepare budget and forecasts, handle owners capital equities accounts, review of budgets vs. actual to ensure accuracy. • Develop internal control system, recommend areas for improvement both financial and operational, establish new accounting policies and procedures, and develop strategies for the company Quality Control Manager - South Texas Center for Pediatric Care February 2014 - November 2017 Accomplishments • Single-handedly achieved continual funding through an annual grant from Superior Health Plan for the Literacy and Book Ownership Program, an initiative that served low-income children by providing free books at every check-up, which I individually conceptualized, organized, and implemented. To date, this program has provided over 3500 books to welldeserving children. 1! of !2 CATHERINE VALDEZ SCHWARTZ • Organized company-wide fundraiser for the March of Dimes across 5 locations, generating over $1100 in charitable donations from both employees and patients in less than three weeks. • Contributed to the company’s achievement on becoming the first Foster Care Center of Excellence in San Antonio, and the second in the state of Texas, through the creation and implementation of a streamlined process for CPS Case Workers to obtain required medical services, thereby removing the barrier to facilitate placement in a foster home. • Provided ongoing management and oversight of Foster Care program to maintain recognized status and ensure that all services are provided in a timely and cost-effective manner. Conceptualized and currently mapping out policies and procedures for on-site doctor visits at a CPS group home for behaviorally-challenged youth. Responsibilities • Managed the customer complaint process handling system which included interacting with and involving other departments, as necessary, to meet resolution and quality expectations. Maintained and actively cultivated in-depth knowledge of Company policies and procedures across all departments. Maintained active communications to effectively manage outstanding quality issues and improve customer relations. • Supervised 8 person call center, ensuring that peak levels of customer service are maintained while quickly and effectively solving any issues that may arise. • Responsible for all new hire training across the company including customer service, office skills, and technology training - On-Site Trainer / Super User for Office Practicum EHR. Handle employee questions, concerns, and issues cross departmentally including, the areas of, but not limited to, policies, procedures, and technical support. • Analyzed patient service rates and numerous secondary data points across 4 locations to devise strategies and initiatives to increase client satisfaction, improve renewal rates, and attract new patients. Created policies, procedures, and best practices to optimize customer experience while minimizing expended time, resources, and costs. • Instituted data science best practices to track and maintain patient records, automate patient follow-up process, and implement controls to drastically decrease ER utilization and, therefore, customer churn rate. • Designed statistical models for the tracking and forecasting of customer trends through advanced analytical techniques while maintaining industry best practices in regards to data collection, maintenance, and hygiene. Put processes in place to utilize statistical automation to increase accuracy and consistency of reporting while minimizing resources expended. • Conducted contractual negotiations with insurance companies to achieve realistic incentive benchmarking. Created policies and procedures to ensure benchmarks are hit to maximize revenue and minimize overhead. Verify benefits and required medical services are properly and timely administered to all patients to maximize revenue potential by meeting and exceeding incentive benchmarks. ! of 2 2 !